Job Abstract

As a Business Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The Business Manager will be a core member of the Consumer and Small Business Bank Customer Resiliency (BCR) group leading the Operational analytics of the Bank Collections and Recoveries, Credit Bureau Reporting and Bankruptcy. The manager will be responsible for improving efficiency of the operations, forecasting and improving customer experience during collections and recovery efforts. The role intersects heavily with credit strategy and analytics for loss mitigation and will involve managing credit impacts, building credit decisions associated with operational changes/improvements that they drive. The role will be collaborative and works with Operations, Product and Technology groups. The Manager will have ownership of a key area within bank operations and will have the opportunity to define and drive a roadmap that has significant impact.

General Responsibilities:  

• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability 

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management 

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business 

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment 

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus 

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.