The Server Engineer is responsible for supporting the server infrastructure in our assigned datacenters, data rooms and other areas as deemed necessary. They will schedule upgrades, installations and maintenance with customers and peers and participate in scheduled or non-scheduled off-hours infrastructure upgrades and emergencies. The Server Engineer will proactively monitor the computing infrastructure and provide any recommendations to management and peers for improvements, innovation or reme... more details
Job Overview:
The Server Engineer is responsible for supporting the server infrastructure in our assigned datacenters, data rooms and other areas as deemed necessary. They will schedule upgrades, installations and maintenance with customers and peers and participate in scheduled or non-scheduled off-hours infrastructure upgrades and emergencies. The Server Engineer will proactively monitor the computing infrastructure and provide any recommendations to management and peers for improvements, innovation or remediations, providing excellent customer service with compassion, empathy and a consistent supportive attitude.
Qualifications:
Required:
A minimum of 5 years’ experience in Information Technology and Services in the related area.
Basic to intermediate knowledge of Windows Operating Systems both Server and Desktop and or Linux/Unix Operating Systems.
A good understanding and working knowledge of the VMware Hypervisor and related technologies
A good understanding of server hardware in a datacenter setting (Traditional, Converged and Hyper-converged computing platforms)
Server Engineer should have a basic understanding and ability to use scripting technologies for automation and reporting
Understanding of Information Technology Security best practices
Preferred:
Bachelor’s degree preferred. Certification or equivalent may be substituted for a BA degree.
Experience in Healthcare field helpful, but not required
Windows Server and Desktop and/or Linux/Unix Operating Systems , VMware vSphere, Citrix, Active Directory, general networking concepts, powershell, Converged and Hyper-converged computing platforms
Scheduling Requirements:
Monday-Friday, normal business hours
Participate in mandatory on-call rotation in a 24x7 computing environment
Essential Functions:
Monitor problem ticket queues and resolve tickets in a timely manner according to the defined SLAs
Participate in monthly security patching for computing environment
Troubleshoot infrastructure and related technologies by reviewing logs and error messages
Troubleshoot with peers and customers on application related issues. Functions as an escalation point for application admins and second level support in troubleshooting complex system issues.
Update Operating Systems (Windows, Linux/Unix)
Assist Vendors, Customers and Peers with remote access needs
Follow and execute defined runbooks and documentation for
Disaster recovery events
System Decommissions
Infrastructure installs
Application patching
Monitor infrastructure via monitoring toolsets
Review Infrastructure and Application Architecture documentation and workflows to gain a broad understanding
Follow defined Change Management policies and procedures
Attend daily, weekly and monthly team meetings
Attend project or troubleshooting calls to address issues or tasks
Understanding of Enterprise Networks
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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