Job Abstract

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. 

Senior Associate Infrastructure Engineers at Discover are focused on delivering a variety of user stories, recognizing technology patterns, and collaborating on potential approaches.  The Senior Associate role accelerates technical knowledge by working with and learning from engineering teammates. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. 

Shift: Friday - Monday, 10:30pm - 9:00am EST

Responsibilities 

• Independently accountable for identifying and responding to onsite risks and high-priority issues rapidly and effectively, troubleshooting incidents, shift turnover, incident queues, media processing, and escorting vendors.
• Working with the Product Owner, Service Owner, and Subject Matter Experts, validates the context of requirements and executes individual user stories relating to onsite data center systems including critical system installs, data room moves, decommissions, reconfigurations, and onsite data center/data room power down events.
• Independently executes a variety of user stories with different contexts. Actively contributes opinions to design decisions and gains experience in understanding the design trade-offs relating to OSI Model Layer 1 Infrastructure design/implementation/documentation, system automation via CI/CD pipelines and APIs, capacity planning, inventory planning, etc.
• Demonstrates the ability to identify the basic building blocks and components of data centers and OSI Model Layer 1 Infrastructure. Identifies how data center infrastructure moves/adds/changes to software/hardware functionality will impact on-prem data center infrastructure services or components. Applies knowledge of the various facilities and security components in the data center.
• Defines and evaluates team documentation for process improvement.
• Regularly contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established team norms and participates in technology communities.
• Executes increasing variety of user stories with different contexts across the different stages of the product lifecycle 
• Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work 
• Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms 
• Comfortably implements solutions using automation, observability and security principles 
• Engages in adoption of new technology 
• Continues professional education; learns key product capabilities and has desire to learn higher levels of craftsmanship in day-to-day engineering tasks 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelors – Computer Science or related 
• 1+ Years – (Software) Engineering, DevOps or related 
• Internal applicants only: technical proficiency rating of advanced beginner on the Dreyfus engineering scale 

Preferred Qualifications 

Bonus Points If You Have: 

• 1-3+ years’ experience deploying and maintaining complex data center environments (new facility, major facility renovations/expansions)
• Understanding of indoor/outdoor cable plants, including copper cabling, long range/short range fiber optic cabling
• Knowledge of information technology infrastructure components (LAN/WAN/SAN, firewalls, Wintel/Lintel/UNIX servers, storage, roll-on equipment, wireless, DAS)
• Knowledge of EIA/TIA, IEEE, NEC, and ISO standards relating to data centers and structured cabling
• Ability to effectively communicate and collaborate with internal team members and external vendors
• Must be a team player and self-starter
• Strong documentation skills to capture architecture details, procedures, and other relevant data
• Strong verbal and written communication skills
• Bachelor’s degree in CS/CIS/Network/Telecommunications or related field or equivalent work experience
• ?Data center and/or networking industry certifications preferred

Layer 1 Technologies

• Layer 1 Technologies (Single Mode, Multimode, Cat 5e, 6, 6A, Direct Attach Cable Assemblies, Optical Transceivers and Transceiver Compatibility, Connectors, Performance Specifications, Deployment Topologies and Methods)
• TIA-568 (Commercial Building Telecommunications Cabling Standard), TIA-942 (Telecommunications Infrastructure Standard for Data Centers)

Data Center Hardware

• Hardware Platforms (Network, Compute, IoT, AV, End User)
• Rack standards, properties, and selection criteria -Testing & Verification
• Power and Cooling infrastructure layout from generation to rack level
• Common Network Topologies/Common Carrier Infrastructure and Deployment Methods

Data Center Software

• Installations & Upgrades -APIs and System Integration -OS Platforms

Preventative Network Security Hardening

• Administration & Configuration -Installation Instructions -Configuration Standards

Network Configuration and Troubleshooting

• Knowledge of the different types of communication protocols used in a computer network
• Network Monitoring (SNMP, CDP, ICMP) -LAN/WAN/VLANs

System Automation

• Programming Frameworks
• Automation-First Mindset

Data Center Operations

• Operational Support / Process Management
• Power and Cooling Infrastructure/Fire Suppression/Physical Security/Facility Maintenance
• Data Center and Physical Site Infrastructure

Technical Writing

• Writing Skills – Writes clearly, concisely, and precisely
• Engineering Base – network knowledge and technical jargons
• Editing Skills – Visual needs and Tools of the trade

 External applicants will be required to perform a technical interview. 

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.