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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Exhibits compliance with Code of Conduct and Compliance policies; takes action to involve 24/7 leadership to resolve compliance questions or concerns and/or reports suspected violations.
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Demonstrates exceptional commitment to patient confidentiality and adheres to HIPPA.
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Role models Eisenhower Health’s mission, vision, values and True North. Complies with and ensures Supporting Commitments are adhered to.
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Treats all patients, staff, physicians, volunteers, and visitors with kindness, empathy, dignity, and respect.
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Eagerly and routinely employs critical thinking, and/or collaborates with 24/7 leadership/peers to improve/streamline workflow processes to ensure and uphold high-caliber service and conserve valuable health system resources.
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Assists with and is accountable for the coordination of safe, high-quality patient care; integrates services and prescribed treatment among the hospital system’s different programs, service sites, departments and physicians in a manner that is valued and acceptable to all stake holders, especially 24/7 members.
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Tightly collaborates with 24/7 members and/or their designee(s) the coordination and scheduling of all medically related appointments across the healthcare continuum.
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Facilitates 24/7 member’s participation in all decisions concerning care and appropriately advocates on their behalf.
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Adheres to health-system scripting; seeks assistance if unclear.
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Recognizes appropriate and opportune moments to capture/relay vital information to The Foundation to support philanthropic activities and support member retention.
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Ensures physician orders to initiate treatments and scheduling are available and viable; judiciously intervenes/connects with physicians to rectify issues.
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Intervenes appropriately to reduce anxiety and enhance patients’ ability to follow-through with appointments and prescribed care.
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Communicates and bridges knowledge gaps utilizing teachable moments to provide up to date medical information on diagnostic testing and planned treatments; wisely recognizes when a members’ need for information/support is outside RN scope or personal knowledge, and facilitates or refers them for timely contact with an appropriate entity.
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Escorts 24/7 patients to and from various departments for tests and treatments; assesses need for adaptive equipment, wheelchairs, etc. to support safety. Remains with patients as requested and pro-actively orchestrates or takes additional customer service measures and actions as appropriate, to ensure a high-quality patient experience.
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Recognizes potentially critical situations and takes action to minimize adverse outcomes.
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Integrates with Emergency Department (ED) team, and acts as an adjunct caregiver to facilitate quality care. Monitors treatment activities/tests/medication orders and advocates to support timeliness. May assist, in tight collaboration/permission of primary assigned ED nurse, with delivery of general nursing care to improve the patient experience (excludes assessments and medications). Takes action to begin work on referrals or prescribed follow-up measures upon discharge.
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Collaborates with in-patient staff to facilitate smooth hospital admission, and stays with patient through admission process as appropriate. Assures patient 24/7 will follow-up on their care, daily.
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Conveys through action and communication, an appreciation for the central role 24/7 donors play in the fiscal health of the organization and actively promotes positive perceptions of the program.
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Shares knowledge and acts as a professional resource to colleagues and other members of the healthcare team. Trains, orients, coaches, and positively supports new hires to ensure confident, seamless integration into the department and boosts new team members’ ability to uphold safety, care quality, and outstanding customer service.
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Embraces change and continuously demonstrates a commitment to utilize evidence-based practice.
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Actively seeks opportunities to support/up-lift department morale.
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Earnestly promotes a positive department image when interfacing with health system staff/ professionals, and either personally takes action to address issues and/or immediately informs and engages 24/7 leadership.
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Involves appropriate line managers in service recovery as necessary.
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Provides patients with information on how to contact 24/7 staff.
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Assists other team members when necessary.
- Performs other duties as assigned.
