Job Abstract

Responsibilities:

• Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
• Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
• Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
• Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members.
• Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed
• Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
• Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
• Printing out work orders and reporting daily production
• Responsible to confirm work orders are released correctly and any issues are resolved quickly.
• Will be required to work with an offsite Customer Service Representative
• Codes and Enters invoices and completes 3-way match
• Resolves any errors with receipts (unmatched report)
• Reconciles any price difference from PO and invoice
• Maintains records for AP
• Prepares documents to prepare month-end accruals (req. forms/packing slips without invoices etc.)
• Communicate payment information to vendors as requested
• Completes orders for all office supplies and janitorial supplies as well as any misc. items needed for plant
• Restock breakroom and office supplies.
• Maintains capital files
• Checks production entered against production reported
• Signs for packages
• Signs vendors and visitors in/out as needed
• If needed assist Supervisors, Managers and HR Manager with tracking vacation requests for all employees.
• Keep all employee communication boards up to date and organized including federal and state postings per HRM guidance.
• Act as liaison between employees and management for basic HR related questions such as how to update Direct Deposit info or what is the Benefits number etc.
• Direct employees to HRM for questions beyond the basics. This role does not have any decision-making authority and should not provide advice to employees.
• Track and coordinate any plant celebrations.
• Coordinate and order lunches/dinners as needed for trainings and/or guest visits.
• Collect confidential employee items, such as Doctors notes, when HRM not onsite. Store securely until HRM is onsite.
• Can help coordinate, schedule, and participate in onsite job fair events as needed.

Requirements:

• HS Diploma or equivalent required; College Degree a plus
• 1-3 years prior experience in Manufacturing environment.
• Must have strong oral and verbal communication skills. Possess exceptional interpersonal communication skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Good troubleshooting skills
• Basic mathematical skills used to add, subtract, multiply, divide, and use decimals and fractions
• Ability to perform work in a mature and professional manner, demonstrate personal responsibility, and perform all assigned duties
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments
• Working knowledge of MS office and exceptional computer skills
• Must be able to sit for extended periods of time