Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the cu... more details
Responsibilities:
Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members.
Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed
Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
Printing out work orders and reporting daily production
Responsible to confirm work orders are released correctly and any issues are resolved quickly.
Will be required to work with an offsite Customer Service Representative
Codes and Enters invoices and completes 3-way match
Resolves any errors with receipts (unmatched report)
Reconciles any price difference from PO and invoice
Maintains records for AP
Prepares documents to prepare month-end accruals (req. forms/packing slips without invoices etc.)
Communicate payment information to vendors as requested
Completes orders for all office supplies and janitorial supplies as well as any misc. items needed for plant
Restock breakroom and office supplies.
Maintains capital files
Checks production entered against production reported
Signs for packages
Signs vendors and visitors in/out as needed
If needed assist Supervisors, Managers and HR Manager with tracking vacation requests for all employees.
Keep all employee communication boards up to date and organized including federal and state postings per HRM guidance.
Act as liaison between employees and management for basic HR related questions such as how to update Direct Deposit info or what is the Benefits number etc.
Direct employees to HRM for questions beyond the basics. This role does not have any decision-making authority and should not provide advice to employees.
Track and coordinate any plant celebrations.
Coordinate and order lunches/dinners as needed for trainings and/or guest visits.
Collect confidential employee items, such as Doctors notes, when HRM not onsite. Store securely until HRM is onsite.
Can help coordinate, schedule, and participate in onsite job fair events as needed.
Requirements:
HS Diploma or equivalent required; College Degree a plus
1-3 years prior experience in Manufacturing environment.
Must have strong oral and verbal communication skills. Possess exceptional interpersonal communication skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Good troubleshooting skills
Basic mathematical skills used to add, subtract, multiply, divide, and use decimals and fractions
Ability to perform work in a mature and professional manner, demonstrate personal responsibility, and perform all assigned duties
Ability to work independently on assigned tasks, as well as to accept direction on given assignments
Working knowledge of MS office and exceptional computer skills
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