Account Management. Approve or decline new accounts. Keep Sales personnel and Credit Manager updated on potential credit issues. Correspondence. Perform collection calls and correspondence in a fast paced goal oriented fashion. Handles daily customer calls in reference to a range of requests including requests for copies of invoices, tickets, billing errors, lien waiver requests, COD status, credit reference requests and any additional assistance to answer customer inquiries. Manage Billing Issu... more details
Office location can be at one of the following offices:
Petaluma, Pinole, San Jose, or Hayward
Build Your Career. Build America’s Future.
Vulcan Materials Company is the nation’s largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it’s more than starting an exciting career – you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
What You’ll Do:
Account Management. Approve or decline new accounts. Keep Sales personnel and Credit Manager updated on potential credit issues.
Correspondence. Perform collection calls and correspondence in a fast paced goal oriented fashion. Handles daily customer calls in reference to a range of requests including requests for copies of invoices, tickets, billing errors, lien waiver requests, COD status, credit reference requests and any additional assistance to answer customer inquiries.
Manage Billing Issues. Coordinates with customer service personnel billing related issues such as pricing problems. Relays findings to sales and customer service personnel in order to insure timely resolution to billing errors. Assist ARS in researching misapplication of payments received.
Additional Responsibilities. Other duties as assigned.
Skills You’ll Need:
Education. High School degree required. Courses in accounting, finance or related fields are desirable. Any Credit Certifications are a plus.
Experience. Individuals should have 1-3 year’s experience in credit and / or billing related responsibilities.
Teamwork. Must be flexible and a team player. Establish trust and good working relationship with team members. Team members include Division Management, Sales, Account Receivable Services and credit personnel across Division lines.
Functional Knowledge. Knowledge of collection procedures. Must be able to make collection calls in a fast paced goal oriented credit department. Must be familiar with legal aspects of credit, collections, and construction or willingness to learn.
Customer Service Skills. Excellent customer service skills and ability to communicate clearly, both written and verbal, in an open, candid and consistent manner with both internal and external customers.
Technology Skills. Proficiency in Excel and Word.
Communication Skills. Possess strong written and verbal communication skills to effectively work with customers and staff.
Time Management. Must be self motivated and able to initiate and take action based on circumstances. Collaborates with others to address issues that arise. Must be able to work independently and make decisions based on information available.
What You’ll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe. We are an industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets us apart is the work we do impacts daily lives – and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs, and helping our employees meet their goals, as a key part of our business.
Salary Range: The base salary range for this role is between $65,000 - $85,000 annual salary. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors, including skillset, experience, job scope, and current market data.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
