The Institute for Digestive Health and Liver Disease is seeking a highly organized and proactive Administrative Assistant to provide comprehensive administrative tasks for the Director of the Center of Comprehensive Pancreatic Care and Director of Therapeutic Endoscopy. In this pivotal role, the administrative assistant will play a crucial part in ensuring efficient operation of the practices. Responsibilities Act as the primary point of contact for patients, answering phone calls, addressing in... more details
Summary The Institute for Digestive Health and Liver Disease is seeking a highly organized and proactive Administrative Assistant to provide comprehensive administrative tasks for the Director of the Center of Comprehensive Pancreatic Care and Director of Therapeutic Endoscopy. In this pivotal role, the administrative assistant will play a crucial part in ensuring efficient operation of the practices. Responsibilities Act as the primary point of contact for patients, answering phone calls, addressing inquiries, and scheduling follow-up appointments as needed. Coordinate and arrange all necessary logistical details for patient procedures, including booking procedures in operating rooms, preparing required pre-operative documentation, and coordinating with surgical staff. Assist in the preparation of patient medical records to ensure efficient clinics, including collecting and organizing medical history, lab reports, and other relevant documents. Communicate and collaborate with insurance companies, pharmacies, and other healthcare providers to coordinate patient care and facilitate the authorization and processing of medical services. Assist in the preparation and distribution of patient education materials Provide administrative support for research activities, including assisting with data collection, manuscript preparation, and grant applications. Collaborate with other administrative staff and healthcare professionals to optimize workflow and ensure effective communication within the department. Uphold strict confidentiality and adhere to HIPAA guidelines when handling sensitive patient information. Assist with other administrative tasks and special projects as assigned. Requirements High school diploma or equivalent. EPIC Experience preferred Proven experience as an administrative assistant in a healthcare setting, preferably supporting medical specialists in a surgical or procedural- based practice Strong knowledge of medical terminology, procedures, and documentation. Excellent organizational skills with the ability to prioritize and multitask effectively in a fast-paced environment. Exceptional attention to detail and accuracy in managing administrative tasks and patient records. Strong verbal and written communication skills to interact with patients, colleagues, and external stakeholders. Professional and courteous demeanor with a strong customer service orientation. Ability to work independently and as part of a team, take initiative, and solve problems proactively. Strong problem-solving skills and the ability to work independently and as part of a team. Flexibility and adaptability to handle changing priorities and urgent situations.
