Job Abstract

Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.

The primary responsibility of this position is to provide a high level of customer service with a professional, forward focused and organized approach by performing the following job-related tasks.

LOCATION

• Requires daily onsite attendance; this is not a remote work position.

ESSENTIAL

• Handle, review, enter and process customer purchase orders promptly and thoroughly.

• Receive, review, and process customer inquiries. Generate customer quotations/proposals.

• Process change order and order cancellations.

• Monitor customer orders to insure commercial and technical commitments are maintained. Communicate and process change/variance orders, schedules revisions, and provides customer feedback.

• Communicate, written and oral, with customers regarding order status and sales issues. Assist in troubleshooting any customer issues over the phone or through e-mail.

• Utilize automated information systems to analyze customer’s situations and provide timely responses.

• Develop and prioritize customer/project opportunities to meet business objectives.

• Initiate and process Return Material Authorizations (RMA) for customer returns.

ADDITIONAL

• Keep informed on competitive products/services, marketing promotions, sales techniques, pricing strategies, and manufacturing schedules.

• Liaise with Operations, Engineering, and Accounting regarding any issues related to customer orders and inquiries.

• Continually evaluate and identify opportunities to drive process improvements.
• Other duties as assigned.

REQUIRED

• Basic knowledge of MS Office.
• Three (3) years related experience in a high-level customer service environment.

DESIRED

• Project and electronic document management software skills.
• Industry related experience.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

• Ability to determine and meet customer needs. Ability to establish and maintain cooperative working relationships.

All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors