Job Abstract

Under limited supervision, supervises the daily activities of staff involved in the operations of the County’s Women, Infants and Children (WIC) program clinic.

Hours: M-F, 8a – 5p; additional hours as required (one Saturday per month)

ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides exceptional customer service and upholds clinic standard when servicing clients.
• Maintains clinic flow and prioritizes clinic responsibilities.
• Upholds WIC State and Local Agency policy.
• Certifies applicant eligibility according to WIC policies.
• Provides nutrition education to participants by individual counseling or group classes.
• Determines approval for non-contract or special formula issuance; obtains additional approval as needed.
• Prepares reports for the WIC Program Manager as requested.
• Performs the work of WIC Clerk as necessary.
• Participates in clinic quality management activities.
• Promotes breastfeeding to clients.
• May require travel to different clinics throughout the County.
• May serve as the Infection Control Designee or Quality Management committee member.
• Attends and participates in meetings and conferences as required.
• Participates in agency outreach as required.

MINIMUM QUALIFICATIONS:
Education, Experience and Training Guidelines:
Eligible as a Certifying Authority, per WIC policy: Registered or licensed Dietitian, Degreed Nutritionist, Registered Nurse or Licensed Vocational Nurse, including one year of supervisory or management experience in nutrition program services; OR an equivalent combination of education, training and experience as determined by Human Resources.

Knowledge of:

• Applicable local, state and Federal statutes, rules, codes and regulations governing WIC program operations.
• Clinical nutrition knowledge.
• Principles and practices of effective employee supervision.
• Department policies, procedures and regulations covering specific areas of assignment.

• Bilingual preferred.
• Supervising the work of others.
• Communicating effectively, both orally and in writing.
• Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, community organizations, physician’s offices, vendors, suppliers, program applicants and participants and the general public.
• Using initiative, discretion and decision making within established procedures, guidelines and rules.
• Defining problems, collecting data, establishing facts and drawing valid conclusions.
• Building effective work teams and providing effective customer service.
• Operating a personal computer and various software applications.

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.