Job Abstract

Duties and Responsibilities:

• Participates in Virginia Department of Social Services’ Adjunct Instructor program and maintains credentialed trainer status in several Benefit Programs (SNAP, Medicaid);
• Ensures Benefits training compliance and team training records and reports;
• Ensures efficient and effective onboarding of new employees via existing State trainings and in-house trainings;
• Develops and manages refresher trainings for tenured employees;
• Leads and maintains integrity of case reading activities across all Benefit Programs;
• Trains and mentors employees in case reading standards and practices;
• Provides case consultation on state and federal regulations and eligibility systems to Benefit Programs Specialists;
• Other duties as assigned.

• Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities;
• Valid driver's license
• Knowledge of Virginia's Social Services system with significant hands-on experience in Benefit Programs preferred