Job Abstract

Location

Business

At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Senior Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of the property.  The Senior Operations Manager partners with the Senior General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience. 

• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner

• Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics

• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction.  Assist Tenant Coordination with as-built conditions, available utilities, and any known constraints

• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts

• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted

• Support the Safety, Health, and Environment program by incorporating Brookfield Properties’ Life Saving Principles into your work planning and execution

• Support corporate sustainability efforts to reduce the property’s carbon footprint

• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation

• Manage and develop direct reports while ensuring compliance with all company policies and procedures

• Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met

• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations

• Review and approve invoices for accuracy and monitor for timely payment

• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets

• Strong understanding of industry, company, and market trends to execute on company strategy

• Continuously align team and employee development goals with organizational goals

• Other duties as assigned

Qualifications           

• Bachelor’s degree preferred

• Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics

• Strong leadership, interpersonal and relationship building skills

• Strong project management, organizational, and problem-solving skills

• Good working knowledge of financial analysis, budgeting, and forecasting

• Effective writing and communication skills in public speaking

• Ability to adapt to changing work environment

• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance

• Recognized industry certification preferred

• OSHA General Industries 30-hour course preferred

• Must meet at least two (2) of the following criteria:

• Bachelor’s Degree

• Industry designation from reputable industry organization such as, but not limited to ICSC, BOMA, IREM

• 5+ years of experience in property or construction management or 8+ years equivalent management and leadership experience

Core Competencies: Decision Quality, Strategic Mindset, Directs Work, Develops Talent, Builds Networks, Communicates Effectively, Being Resilient

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is required to do the following:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  

• The employee frequently is required to stand, walk, and reach with hands and arms.  

• The employee is occasionally required to climb stoop, kneel, crouch, or crawl.  

• The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  

• The noise level in this work environment is usually moderate.  

• The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

Compensation

• Salary type: Exempt
• Pay Frequency: Bi-weekly
• Annual Base Salary Range: $110,000 - $135,000 

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