The conceirge team is responsible for providing exceptional guest service. They provide insider information to guests, and make applicable arrangements to insure that each guest's unique requests and preferences are met throughout thier stay. Responsibilities Be fully acquainted with the different points of interests. Assist in arranging for restaurant reservations and limousines as required by our guests. Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms. Ensure ... more details
On-Call Concierge
Job LocationsUS-CA-San Diego
Posted Date6 hours ago(5/23/2024 2:31 PM)
Requisition ID
2024-110108
# of Openings
1
Category (Portal Searching)
Front Office Operations
Location
San Diego Hotel
With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.
Job Description
The conceirge team is responsible for providing exceptional guest service. They provide insider information to guests, and make applicable arrangements to insure that each guest's unique requests and preferences are met throughout thier stay.
Responsibilities
Be fully acquainted with the different points of interests.
Assist in arranging for restaurant reservations and limousines as required by our guests.
Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
Accept other special duties as required by management.
Set up amenities for guests celebrating special occasions.
Set up special packages that include pre-calls from the concierge and specialized amenities.
Interact with other departments to ensure that guest’s needs are satisfied.
Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
Proactively work to seek out ways in which to improve the hotel experience for our guests.
Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
Qualifications
Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Ability to effectively communicate in written and spoken English is required. Knowledge of a second language is preferred.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of the surrounding area and all of its attractions.
Knowledge of Property Management Systems and related computer programs.
Strong knowledge of Microsoft Office Software.
*Pay: $23.85/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
* Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link in the OFCCP’s Pay Transparency Nondiscrimination policy statement
* If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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