The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service. Customer Service; acknowledge, smile and greet patients upon arrival/dismissal. Respond to patient questions and or concerns according to DCA Policies. Answering... more details
Dental Receptionist
Job LocationsUS-MD-Columbia
Job ID
2024-26252
# of Openings
1
Type
Full-Time
Category
Field Office Staff
Overview
Dental One Associates is currently hiring a Dental Receptionist for our office located in Columbia, Maryland 21044. This is a full-time position with the following days & hours Monday through Thursday 8a-5p Friday 8a-3p. Our ideal Dental Receptionist will have at-least 2+ years' of experience working in a dental or medical office. Strong customer service experience skills & knowledge of insurance policies PPO/HMO is a plus. We offer a competitive salary, plus benefits!
Responsibilities
The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance with the training they have received ensuring patients receive the best possible service.
Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voice-mail on a daily basis
Maintain a clean and friendly waiting area for patients
Qualifications
2 years of Experience working in a dental, medical, or other health-care office, preferred
Knowledge of insurance plans (HMO/PPO), is a plus
Experience answering telephone
Must have exceptional customer service skills
At DCA we don’t just accept differences — we celebrate them and recognize the value this brings to our patients and employees. DCA is proud to be an equal opportunity workplace. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.
The DCA team is best characterized by the relationships we have with our patients and each other. We embrace collaboration which is necessary to innovate in today’s changing world of dentistry . Our culture encourages participation, diversity of thought, innovation, and strong execution. ???????Go further with an Ally
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