Job Abstract

Our prestigious client is an industry-leading integrator providing a wide range of services and solutions to the Federal Government. They have an immediate need for an AWS Connect Developer to work ONSITE in Washington, DC. The AWS Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer. The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.

Per our Federal Government Contract, candidates must be U.S. Citizens able to pass the client’s background check.

Qualifications

• Bachelor’s Degree
• Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud)
• Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
• 3+ years of contact center technology experience (preferred in an Enterprise scale environment)
• Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
• Must have strong programming skills in Python and Java over AWS Lambda API's.
• Experience with development and version control tools like GitHub, AWS Code pipeline
• Per our Federal Government Contract, candidates must be U.S. Citizens and be able to pass the client’s background check