Job Abstract

Starting at $16.85 an hour, Plus Gratuities

We are looking for people who have a passion for serving others while providing an excellent service experience to our guests from arrival to departure. A friendly smile and cheerful customer service to set the tone for our guest to enjoy their time at The Westgate Hotel.

The Bell Person supports the functions of the Door and Bell Services including but not limited to; luggage assistance, transportation arrangements, valet parking, responding to guest requests and support the hotel’s continuing effort to deliver outstanding guest service.

The Westgate Hotel is a luxury hotel providing world-class elegance in hospitality. Devoted to a tradition of excellence, providing memorable experience and genuine service. While caring for our employees and guest, to serving the communities we live in. Join us in this beautiful, rewarding environment in the heart of downtown San Diego.

Classification: Non-Exempt

Operational reports to: Guest Experiences Manager

Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet and escort arriving and departing guests to and from their accommodations in a prompt, friendly and informative manner
• Organize, store, retrieve and transport guest luggage with care. Assist with loading and unloading guest vehicles
• Carefully inspect, record and drive valet vehicles to and from the designated valet parking areas
• Inspect guest rooms and acquaint guests with the room features and amenities of the hotel
• Respond to guest inquiries in a timely, friendly and efficient manner
• Assist with room moves, special deliveries, and dry cleaning delivery
• Provide accurate directions, maps, brochures, etc.
• Verbally pass along all appropriate information to the Guest Services Manager/Bell Captains regarding any relevant feedback from guests or other departments
• Other job duties as assigned

Qualifications:

• At least one year of hotel industry experience
• Customer service experience preferred
• Must be able to lift up to 50 lbs.
• Must be able to walk quickly and/or climb stairs while carrying luggage
• Must be able to work outdoors under a covered parkway in either extreme heat or cold
• Have knowledge of local establishments, businesses and the surrounding community
• Class B or Class C Driver’s license
• Able to drive standard and stick shift cars
• Excellent driving record
• Proficient conversation English language skills required
• High School Diploma or equivalent
• Must be willing and able to work weekends and holidays.

Here's what we offer:

• $200.00 Referral Bonus after being hired for each referral that is hired after 90 days of employment.
• Flexible scheduling Full and Part Time
• Benefits for full-time employees (30 hrs. a week) after 60 days of employment (Medical, Dental, Vision & Life)
• Hotel Stay Discounts
• Employee Meals
• AquaVie Fitness & Spa - Membership Discount
• Training and career growth opportunities
• Discounts at Grand America Hotels & Resorts properties
• Next to trolley station and downtown bus stops

Work Environment: This job operates in a professional environment. We serve "Employees First and Guests Always."

Physical Demands:

• Physically strenuous lifting up to 60+ lbs., prolonged standing, walking and climbing stairs, intermittent exposure to outside elements.
• Primarily an indoor position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.