Job Abstract

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our careers page. 

The Role in Brief:

Managing Director, Partner Success, Enroll360

The Managing Director, Partner Success works with the Vice President of Partner Success to oversee a large portion of the EAB undergraduate enrollment services business portfolio and directly manage the account executives (“Strategic Leaders”) assigned to lead and serve this portfolio. As a senior leader in the division, the Managing Director, Partner Success is accountable for the success of our partners in achieving their enrollment goals, Strategic Leader performance and growth, and partner retention and revenue growth resulting from satisfied long-term partnerships and growth achieved via cross-sells and upsells. In addition, this role integrates/aligns/implements partner success strategies with all parts of our business, helps develop pricing strategies, offers guidance on the marketing innovation roadmap, executes company’s partner engagement strategies through consultative development of Strategic Leader team, and acts as a senior-level contact for partners and stakeholders throughout the marketplace.

The role requires strong management and coaching skills as well as highly proficient consultative and commercial talents for direct marketplace interaction and account leadership. The ideal candidate will have broad higher education industry and institutional knowledge plus senior-level partner and team management experience in a highly complex growth environment.

This hire may be based in Richmond, Virginia or Washington, D.C.

Primary Responsibilities:

• Oversee assigned strategic leadership team and guide the strategic vision, growth, and scale, including recruiting and building top talent through effective leadership and talent management practices
• Drive strong partner results across the portfolio by leveraging EAB marketing and innovation assets to create and oversee campaigns that are highly effective, as well as consult carefully with important partners to ensure results are as strong as possible
• Deliver outstanding partnership renewal rates from assigned portfolio – accountable for assigned Strategic Leaders meeting targets for profitable partner retention and revenues, market share, and other key financial performance objectives
• Execute our foundational partner-focused services model to ensure partners consistently feel well-served and individually valued as the organization continues to grow and scale; assist with high-significance partner requests or issues
• Actively serve and manager key partner relationships, specifically forging rapport and trust with senior level administrators
• Forecast, track, and communicate key partner account and team metrics
• Be active in the higher education industry and stay abreast of partners’ businesses and firm’s competitors to inform our competitive positioning in the marketplace
• Develop Strategic Leader team to deliver world-class consultations, presentations, and demonstrations to prospects, partners, and internal business leaders
• Ensure implementation of partner-based strategies and solutions and the documentation of partner feedback to support prioritization of improvement and growth opportunities
• Create and demonstrate partner results that improve each individual partner’s success and return on investment, leading to persistent and growing partner relationships
• Collaborate with sales and marketing teams to maximize partner outreach and acquisition activities
• Provide leadership throughout strategic leadership team while fostering a culture of service, accountability, professional development, and high-performance
• Champion functional change initiatives and remove obstacles impeding constructive organizational change

Basic Qualifications:

• Bachelor’s degree in business administration, sales, or relevant field
• 10+ years of highly successful client management experience, including 5+ years managing teams
• Proven business acumen, planning, and execution skills
• Financial acumen and related skills such as budget planning, pricing strategies, and client/revenue forecasting models
• Demonstrated track record of successfully retaining clients and growing relationships and revenues via cross-sell and upsell strategies
• Effective client communications skills and experience providing clients proactive leadership and consultative insight on short- and long-term strategic decisions
• Proven ability to effectively manage highly visible and influential relationships throughout the industry, including all levels of an organization
• Ability to work well in a highly matrixed environment and develop highly collaborative relationships
• Effective people leadership skills with successful track record of attracting, optimizing, and retaining talent
• Willingness to travel approximately 30% of time

Ideal Qualifications:

• Advanced degree
• Direct response marketing and higher education experience
• EAB institutional knowledge and experience
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $140,000 - $180,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
• Benefits kick in day one, see the full details here

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.