Job Description
Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front end knowledge management system and reports. Provide content updates on knowledge management portals or sites. Communicate change management strategies and enforce policy adherence. Oversee content strategy, content schedules and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy-in and increased usage. Interview and understand user needs, problems and concerns and create strategies to build content.
Job Responsibility
Work assignments involve moderately
complex to complex issues where the
analysis of situations or data requires
in-depth evaluation of variable factors
With limited guidance, responsiblefor
moderately complex to complex
assignments/projects
Regularly exercises independent
judgment on matters of significance
including selecting methods, techniques
for obtaining results, and making
recommendations
Begins to influence departments
strategy
Often operates in ambiguous situations
Makes decisions on moderately
complex to complex issues regarding
technical approach and completion of
own tasks/responsibilities of substantial
complexity
Identifies areas for possible
improvements and addresses problems
within scope ofresponsibility
Regularly makes recommendations on
new processes, tools, and services that
can impact multiple projects and other
functions
Work is performed without direction.
Exercises considerable latitude in determining
objectives and approaches toassignments
Normally receives minimal instruction ondayto-day work, general instruction on new
assignments. Often determines
methods/approach to work/projects and
establishes own work priorities andtimelines
Work is evaluated upon completion toensure
thatresults and objectives have been met
May provide technical guidance anddirection
to support team members, contractors,
and/orvendors
Majority of contactis within own function or
department, may collaborate withpeer-level
professionals outside of own function,
department, orsystem
May model/mentor and teach teammembers
within own function orfamily
May serve as project/technical lead for
ongoing process orshort-termproject within
function orfamily
May have some functionalsupervision
duties and tasks (e.g., project
management)
Ensure efficient organizational performance through gathering, sharing, and storing information.
Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge.
Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus.
Produce reports and business intelligence for improving processes, products, or services.
Provide education and training to end users on front end knowledge management system and reports.
Provide content updates on knowledge management portals or sites.
Communicate change management strategies and enforce policy adherence.
Oversee content strategy, content schedules and business requirements gathering.
Internally advocate for and market knowledge tools and obtain buy-in and increased usage.
Interview and understand user needs, problems and concerns and create strategies to build content.
Job Qualification
Bachelors Degree or equivalent combination of education and related experience, required
Masters Degree Industrial Organizational Psychology or equivalent combination of education and related experience, highly preferred
3-5 years experience preferred
All licensures and certifications needed
for function and level, ifany
Experience with video editing tools such as Articulate a bonus.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
