The Medical Office Representative (MOR) position is often the first point of contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. The MOR provides superior customer service communications and appropriate distribution of phone calls and messages. The Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance i... more details
Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve.As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.Dignity Health Medical Group – Dominican a service of Dignity Health Medical Foundation is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital our doctors provide convenient personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 70 providers with specialties including pediatrics oncology and hematology plastic and reconstructive surgery gastroenterology OB/GYN urology physical medicine and rehabilitation and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf sandy beaches redwood-covered mountains and more.
Responsibilities
Position Summary:
The Medical Office Representative (MOR) position is often the first point of contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. The MOR provides superior customer service communications and appropriate distribution of phone calls and messages.
The Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system.
The Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.
Qualifications
Minimum Qualifications:
High School diploma or equivalent
Excellent interpersonal organizational and customer service skills are essential
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment
Preferred Qualifications:
Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
Familiarity with an electronic practice management system is preferred
Experience with multi-line phones/ACD phones preferred
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