Job Abstract

EXCELLENT OPPORTUNITY FOR QUALIFIED FIRST TIME GENERAL MANAGER POSITION!

The General Manager is the chief operating officer of the property. The GM will direct and administer all aspects of the operation and coordinates/administers the property’s policies and procedures as defined by the property’s ownership and/or Troon.

Shadow Hills is a 36-hole adult community. The General Manager reports directly to the SVP of Operations and the Board of Directors for the Community Association. The General Manager is responsible for overseeing all aspects of the golf and F&B operations. The GM will monitor and adjust financial performance, provide guidance to the Board on governance matters and lead the management team to deliver a superior resident experience. Candidates should have demonstrated skill in building teams and maximizing their performance in the proactive pursuit of continuous improvement. An excellent opportunity for a qualified candidate seeking their first General Manager position.

Qualifications and Knowledge Requirements:

• Must have 3-5 years related experience in golf operations/club management
• A four-year college degree preferred
• PGA Member preferred
• Must have supervisory, coaching and staff development experience
• Must have experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation
• Must have a strong business aptitude and passion for the golf business
• Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint

Skills:

• Must possess exceptional written and verbal communication skills
• Must be extremely organized, efficient and detail-oriented
• Must have exceptional customer service skills
• Must be highly motivated, goal driven and self-starter
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly
• Must have skill to exercise good independent judgment in assessing situations and making decisions
• Ability to establish and maintain effective working relationships

Responsibilities:

• Develops, maintains and administers a sound business and organizational plan for the property which includes an operating/capital budget and marketing plan
• Hires, develops and supervises all key management employees of the property
• Consistently assures that the property is operated in accordance with all applicable local, state and federal laws
• Oversees the care and maintenance of the property’s physical assets and facilities
• Assists in the creation and coordination of the property’s marketing strategy in conjunction with the designated Troon Marketing and Sales Directors
• Works with the appropriate department managers to create and conduct player development programs to attract golfers to the facility
• Ensures the highest standards for food, beverage, sports, recreation activities and other property services
• Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary
• Works with department heads (where applicable) to schedule, supervise and direct the work of all property employees
• Maintaining positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government and industry
• Participates in outside activities that are judged appropriate by the Regional VP/Manager to enhance the presence of the property in the local community
• Perform other duties as assigned by supervisor or manager

Salary Range: $115K TO $130K