Job Profile Summary. The referral and procedural scheduling specialist is responsible for scheduling appointments for Star Wellness patients. He/ She will perform all functions related to insurance pre-authorizations and will schedule patient specialty and diagnostic testing appointments in a timely manner. He/ She will follow-up with the patient and/or specialist/testing department regarding missed appointments and offer re-scheduling assistance according to department protocols. He/she will en... more details
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
Job Profile Summary
The referral and procedural scheduling specialist is responsible for scheduling appointments for Star Wellness patients. He/She will perform all functions related to insurance pre-authorizations and will schedule patient specialty and diagnostic testing appointments in a timely manner. He/She will follow-up with the patient and/or specialist/testing department regarding missed appointments and offer re-scheduling assistance according to department protocols. He/she will ensure receipt of medical records from outside providers and be responsible for referring any patient in need of financial assistance to the financial counselor. Excellent verbal skills, strong computer skills and attention to detail are required.
JOB DUTIES AND RESPONSIBILITIES:
- Accurately completes the scheduling and insurance authorization process
- Updates and communicates correct patient information to appropriate staff, departments and computer systems. Works with health center coordinator, supervisor and staff for any scheduling or insurance issues.
- Maintains an ongoing knowledge of scheduling and insurance authorization procedures, as well as registration procedures.
- Communicates all add on patients to receiving specialists or diagnostic departments
- Monitors and maintains assigned worklists as assigned and handles accordingly.
- Responds to patient’s needs by editing, cancelling and rescheduling appointments according to department protocols.
- Project a professional Star Wellness image during all in person and telephonic patient encounters
- Possess excellent customer service skills and the ability to maintain effective working relationships with all customers (patients, providers and peers).
- Displays proficiency in entering electronic data while interacting with patients, specialist offices and diagnostic departments.
- Medical terminology necessary , bilingual in Spanish highly preferred
EDUCATION:
High School diploma or GED
TRAINING AND EXPERIENCE:
One to two years of call center experience or experience in a medical office, hospital or business office with high patient/customer volumes.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.
