Job Abstract

The Patient Access Coordinator is responsible for coordinating all duties related to Registration/ Patient Access Insurance Cash Collections Quality Compliance Customer Satisfaction and training support. The Coordinator role requires the demonstration of knowledge by the use of multiple systems complex payor requirements area specific knowledge and the ability to communicate in a professional and goal directed manner with patients internal customers and payers. Maintains knowledge of policies an... more details

The Patient Access Coordinator is responsible for coordinating all duties related to Registration/Patient Access    Insurance Cash Collections Quality Compliance Customer Satisfaction and training support.  The Coordinator role requires the demonstration of knowledge by the use of multiple systems complex payor requirements area specific knowledge and the ability to communicate in a professional and goal directed manner with patients internal customers and payers. Maintains knowledge of policies and procedures to support Patient Access Specialists as a first line resource/contact. Understands staffing patterns and supports the Supervisory Team to ensure coverage is appropriate at all times which will include working in multiple areas at the request of the Supervisory Team. The PA Coordinator will be required to audit processes and make recommendations using data and root cause analysis.  Understands all Revenue Cycle and Patient Access Goals and is a role model for all staff.

• Registration- Obtain and revise patient demographic insurance and account information to ensure payment and registration is correct.
• Trains and coordinates the work of Patient Access Registration staff.
• Receives funds issues receipts balances cash journals and makes deposits.
• Provides services in a way that maximizes satisfaction and loyalty of those served by Patient
• Access and maintains confidentiality of patient information.
• Maintains current working knowledge of Access policies and procedures.
• Performs area-specific support activities.

• In addition to the above job responsibilities, other duties may be assigned.

Position Compensation Range: $17.31 - $26.83 Hourly

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent
Experience: 1yr relevant Patient Access experience required 3 yrs experience with Customer Service or Patient Access preferred.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.