The FEC Manager at Elevate Entertainment Group (EEG) oversees all aspects and will serve as the expert in FEC operations, with a focus on arcade, bowling, redemption store, and other attractions. This role requires a creative mindset, strong leadership skills, and a commitment to delivering outstanding guest experiences. Responsibilities include but are not limited to: Manage all aspects of gaming and attractions within the FEC, including arcade games, bowling lanes, redemption store, and other ... more details
About Us
Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nations leading and largest operator of cinema-entertainment centers, the Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam and Violet Crown Cinemas. The organization offers a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.
Job Description
The FEC Manager at Elevate Entertainment Group (EEG) oversees all aspects and will serve as the expert in FEC operations, with a focus on arcade, bowling, redemption store, and other attractions. This role requires a creative mindset, strong leadership skills, and a commitment to delivering outstanding guest experiences.
Responsibilities include but are not limited to:
- Manage all aspects of gaming and attractions within the FEC, including arcade games, bowling lanes, redemption store, and other attractions.
- Develop and implement strategies to drive revenue and guest engagement, including promotions, special events, and loyalty programs.
- Ensure the cleanliness, maintenance, and functionality of gaming equipment and attractions, coordinating repairs and servicing as needed.
- Hire, train, and supervise gaming and attractions staff, providing ongoing support and feedback to ensure a high standard of customer service.
- Monitor inventory levels for redemption prizes and other supplies, ordering replenishments as needed to maintain optimal stock levels.
- Analyze sales and attendance data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business objectives.
- Stay current on industry trends and best practices, researching new games and attractions to enhance the guest experience.
- Ensure compliance with all relevant regulations and safety standards, maintaining a safe and welcoming environment for guests and cast members.
- Performs other related duties as necessary or assigned.
Skills + Abilities included but are not limited to:
- Excellent leadership abilities, with a track record of effectively managing teams and driving results in a fast-paced environment.
- Strong organizational and problem-solving skills, with the ability to multitask and prioritize competing demands.
- Excellent communication and interpersonal skills, with the ability to interact confidently with guests, staff, and industry partners.
- Flexibility to work evenings, weekends, and holidays as needed.
Education + Experience:
- Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
- Proven experience in FEC management or related role, with a strong understanding of gaming and attractions operations.
Physical Requirements:
- Ability to withstand prolonged periods of standing, walking, climbing stairs.
- Must be able to lisft 50 pounds at a time and conduct repetitive motions.
- Must be able to work in an environment with loud noise and flashing lights.
Cast Member Benefits: - Competitive Pay and Growth
- 401(k) Retirement Plan
- Medical, Dental, and Vision
- Pet Insurance
- Cast Member Perks - discounts on Movies, Attractions, and F&B!
Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
