Job Abstract

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Assistant Facility Manager (AFM) is a collaborative supporter and a member of the facilities management team with the objective to provide world class operational service delivery to the client.  This position will liaise with colleagues and clients to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the team’s resources.    The AFM must be organized with effective time management skills, who can demonstrate a willingness to learn and adapt.  Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience.  In addition this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed.

Responsibilities:
 

• Assist the FM in meeting or exceeding Site Key Performance Indicators (KPIs); monitor service level guidelines (SLG’s) weekly to identify potential off track areas and plan corrective actions accordingly. 
• Oversee the day to day facility operations including but not limited to HVAC, electrical, mechanical, janitorial, maintenance, repair, and pest control.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support financial reporting, capital and expense budget preparation, variance reporting, successful completion of client initiatives and KPIs.
• Routinely inspects building to ensure suppliers are meeting contractual agreements
• Assists in the completion of the building audits
• Reviews, prioritizes and determines activities required for completion of a work order (WO) and works with suppliers to insure complex work orders are planned and executed on time.
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience            .
• Recommend continuous quality improvement practices and look for business efficiencies.
• Provide quality analysis of customer feedback on an ongoing basis.  Develop effective response plans and implement per the plan.

 
Requirements:
 

• BA/BS degree or equivalent facilities work experience and education. 

• 3+ years of facilities experience in corporate, third party service provider or as a consultant
• Knowledge of commercial real estate, building systems, accounting and financials, desired.
• Computer proficiency with CMMS (Computerized Maintenance Management System), MS Office including Word, Excel, PowerPoint and Outlook.
• Excellent communication, presentation, client service and follow up skills.

Strong organizational and project management ability.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.