Job Abstract

At NorthBay Health the Patient Access Ambassador II will Accurately, efficiently and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the Healthcare System. Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled. Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrates excellent oral and written communication skills.