Job Abstract

~The purpose of the Senior Manager, Field Operations position is to support the strategic sales and service efforts of the region, and the implementation of NHQ initiatives & programs at the regional and retail level, delivering superior KPI attainment & results.

~ Strategic liaison between the Regional Operations Manager and field Market Managers to support Regional and National office (NHQ) initiatives.

~ Support mid to long term planning to create initiatives that further the company’s overall goals & KPI attainment.

~ Coordinate with various departments and across regions to foster an exchange of ideas and provide cross-regional learnings & opportunities. 

~ Identify sales and service opportunities within region; working to implement solutions to maximize KPI performance.

~ Identify opportunities to expand or shift course to take advantage of changes in the market and develop countermeasure proposals.

~ Support Market Managers and Aftersales Market Managers in achieving/exceeding Regional KPIs.

~ Support field usage of MarketView, Market Master, Dealer Performance Management, and other IT support systems.

~ Act as a liaison to Region and NHQ staff in providing market intelligence by providing data and analysis to support Incentive, MSP, Market Share and Marketing initiatives.

~ Develop regional dealer contests (MSP) and provide market intelligence to region and NHQ staff.

~ Act as region subject matter expert on corporate initiatives including process reviews and EV readiness.

~ Coordinate the onboarding, training, and development of Genesis regional staff, including the performance of Market Managers.

~ Support SGM, Genesis Regional Operations (ROM) in assigned regions by assisting with regional meetings, project planning and other strategic matters.

~ Generate regional reporting for Genesis NHQ.

~ Support other ad-hoc projects as necessary.

~ Develop regional retailer contests and to make recommendations to region and NHQ management.

~ 8+ years of automotive experience in operational and/or field positions

~ Luxury automotive experience (OEM or retail), a plus.

~ Prior supervisory experience preferred.

~ Experience with customer service initiatives also critical.

~ Excellent problem solving and analytical skills.

~ Excellent written and oral communication skills.

~ Ability to make professional dealer and regional presentations.

~ Excellent organizational skills.

~ Excellent time management skills.

~ Strong computer skills – Microsoft Office, Word, PowerPoint, Excel, and Outlook.

~ Ability and willingness to travel periodically.

~ Project management and system background and support experience preferred.

~ Requires a high level of strategic thinking capability and business savvy.

~ Must understand and embrace the luxury vehicle experience.

~ N/A.

Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).