Job Abstract

Dealership Support Staff

Nature of Work:Under limited supervision, the service advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the service advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The service advisor determines services needed by accessing information obtained by technician’s findings from multipoint inspection and referencing the manufacture’s service intervals. Typical Duties:- Ability to effectively communicate with customers regarding services recommended and performed- Prepare service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquiries- Performs opening and closing responsibilities of repair orders both customer pay and warranty- Schedules appointments, answer phones (within three rings) and collect funds for services performed- Assist with the coordination of alternate transportation, rental car reservations, loaner, shuttle, Uber etc.- Review all findings from technician- Review customers vehicle history- Perform other duties as requested