Job Abstract

Responsibilities

• Support the performance of the branch operations, including planned and unplanned maintenance/service/ installation/control calls from customers.
• Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
• Schedules and dispatches employees, crews/teams, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
• Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers
• Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
• Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials
• Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules
• Oversees all communications within specifically assigned areas
• Receives or prepares work orders and work schedules
• Orders supplies and equipment and issues them to personnel
• Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information
• Strictly adheres to all safety and regulatory compliance procedures
• Coordinates and arranges for necessary repairs in order to restore service and schedules
• Miscellaneous duties as assigned
• Monitors daily services and create/update a log sheet or service log
• Maintains periodic contact with service personnel to ensure completion of assigned duties
• Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight
• Creates reports to monitor activity and operations

Qualifications

• Must be 18 years of age or older
• Must be able to speak, write, and read English and Spanish languages

Preferred Qualifications:

• Customer Service or Dispatch Experience

ABM Healthcare Support Services required testing

• 10 panel drug screen for controlled substances
• Physical examination – must be able to lift up to 50 pounds
• MMR titer
• Hepatitis B vaccine series or signed declination
• Flu shot (October 1 through April 30)
• PPD skin test (2-step)
• History of chicken pox or Varicella vaccines shot

Schedule: 3:30pm to 12am, Mon-Fri *Required to be on an on-call rotating schedule.

Pay: $16.48/hr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data