Job Abstract

Under direction of the Program Manager and with independent professional responsibility, the Case Manager II performs case management with individual program participants in the Permanent Supportive Housing Programs; functions at a highly skilled level in such areas as assessment, individual goal planning, group facilitation, community resource development, file monitoring and review; reviews agency reports and develops summaries. The ideal candidate will have a strong understanding of the “trauma informed care” model, the ability to maintain a strength-based perspective and to work with chronically homeless and disabled individuals from diverse social and ethnic backgrounds. This position is committed to improving the quality of services provided by seeking input from participants, employees and stakeholders to ensure service delivery and accessibility is equitable to all persons served.

· Preferred Bachelor’s Degree in social services or related field and at least two years of successful experience in the delivery of human services or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.

· Ability to maintain a high degree of confidentiality and professional integrity.

· Ability to demonstrate excellent administrative and organizational skills.

· Ability to demonstrate excellent written and verbal communication skills.

· Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills.

· Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems.

· Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

· Must provide proof of identification and eligibility to work in the United States.

· Must pass a drug and background screening.

· Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences.

· Must be able to perform the essential functions of the job description with or without reasonable accommodation.

· Possession of a valid California Driver’s License, Class C or higher, and proof of valid automobile insurance is required at the time of appointment. This position requires the ability to operate a motorized vehicle for the purposes of conducting agency business