Provide friendly, fast, and helpful customer service to all guests and team members. - Assist server with guests dining experience. - Complete any task assigned by dining room manager, chef, or supervisor. - Responsible for clearing all table and resetting them for new seating in accordance with venue standards. - Ensure each table is ready for guests’ arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and... more details
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following and other duties may be assigned as necessary:
• Provide friendly, fast, and helpful customer service to all guests and team members.
• Assist server with guests dining experience.
• Complete any task assigned by dining room manager, chef, or supervisor.
• Responsible for clearing all table and resetting them for new seating in accordance with venue standards.
• Ensure each table is ready for guests’ arrival in accordance with venue standards.
• Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables.
• Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them.
• Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area.
• Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards.
• Attendance at pre-shift meetings
• Responsible for maintaining a regular and consistent attendance record.
• Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
• Declare tips through time and attendance system at the end of each shift.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.
• Meet department uniform, appearance, and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
• Read, write legibly, understand and speak English
• Excellent customer service/communication skills
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Must meet professional appearance standards as prescribed by company policy
• Must be able to respond to visual and oral cues
• Able to work in constricting areas
• Able to tolerate second-hand smoke, noise, bright lights
• Able to work at a fast pace in often crowded/noisy environment
• Ability to earn and maintain a current Food Handlers Card
• Ability to earn and maintain RBS Certification within 60 days of employment.
• Must be able to acquire and maintain appropriate gaming license
LANGUAGE SKILLS
Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS
The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.
