Start your operations leadership career with as a Team Lead and get on the job training in leading a team. The Team Lead ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. This role is part of the club Leadership team and focuses on the success and profitability through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses. DUTIES AND RESPONSIBILITIES – W... more details
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Job Type
Full-time
Description
JOB SUMMARY:
Start your operations leadership career with as a Team Lead and get on the job training in leading a team. The Team Lead ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. This role is part of the club Leadership team and focuses on the success and profitability through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:
Provide a safe and well-maintained environment through correct implementation of safety and operating policies and procedures
Responsible for following and ensuring club team understands and adheres to the cleanliness standards
Assist in building our community of members through a consistent member experience
Model team member behaviors to increase Net Memberships through achieving goals, improving retention, and driving ancillary revenue
Manage existing club schedules in partnership with the General Manager and address coverage needs due to absences
Serve as an ambassador for the team and communicate feedback from the team to General Manager
Understand club operations and able to cover shifts and give direction when necessary and in the absence of the General Manager and/or Assistant General Manager
Assist with training of new and current team members and ensure communication cascades as needed • Support club team with marketing initiatives, programs, and social media accounts at the club level to generate retention and conversion • Assist the General Manager to achieve club financial performance
Partners with General Manager to maintain Club supplies inventory and stock levels
Assist in identifying positive trends and areas of opportunity
When not acting as manager on duty, expected to regularly cover shifts in other operating roles of the club including Welcome Desk, Custodial or Kids Zone/Kids Club
Additional supportive duties when acting as manager on duty:
Address team member schedule issues
Lead club operations to ensure member expectations are met
Drive sales, especially during weekends
Perform additional duties and responsibilities assigned
Revised 10.01.2023
Requirements
REQUIREMENTS AND QUALIFICATIONS – WHO YOU ARE:
High School Diploma or GED required, college degree in business, retail or hospitality desired
Passion for helping others achieve their goals
Prior supervisory experience in a service industry preferred
Desired knowledge, experience, and understanding of fitness including equipment, personal training, and group fitness
Thrive in a fast-paced environment
Risk Management oriented
Flexible/positive attitude in meeting and exceeding members expectations
Excellent communication skills, work well under pressure and time constraints and displays positive behavior in all member contacts
Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment • Attend and participate in required meetings and trainings as needed
Ability to travel occasionally for company meetings and based on business needs
Willing and able to work a flexible shift: evenings, weekends, and holidays
Bilingual skills a plus
CPR/AED certification required within first 30 days of hire
TEAM PERKS:
Free health club membership
Casual work environment
Discount on in club retail items and any current vendor partner offerings (NASM, etc)
Opportunity for growth; professional development
WORK ENVIRONMENT/PHYSICAL DEMANDS:
While performing the duties of this job, the employee is frequently required to walk and stand up to 8 hours/day and/or sitting for extended period of time. Employees may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Employees are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The employee may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.
PRIVACY STATEMENT:
In-Shape Solutions, LLC collects certain personal information as part of the job application process. Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy and Notice of Collection available on our web site at:
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