Job Abstract

The combined Watch Officer and Operations Office perform various technical tasks in support of operations, production, and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis, and resolution of problems. Includes support for escalating and communicating status to agency management and internal customers. Observe, analyze, and report data; and, when appropriate, make necessary equipment repairs. To perform assigned tasks, utilize various engineering and scientific drawings, manuals, and other related documentation. This position requires shift work.

The Interclypse difference is our emphasis on employee growth and development through continuous learning, mentorship, and empowerment. Interclypse employees grow in a positive cultivating work environment with endless career opportunities. Let Interclypse empower you by putting you in the driver's seat of your career.

Required Skills and Experience

• Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix
• Experience with monitoring system health and status
• Experience documenting problems and resolutions through a tracking program
• Experience performing various administrative duties and providing technical assistance, with the supervision of a team leader, to remotely located users
• Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e., user account creation, password resets/unlocks, share drive access, remote software installations)
• Must be able to work shift schedule

Desired Skills

• Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
• Experience working in an Agile environment desired
• Experience with ITIL methodology desired
• Experience and/or familiarity with one or more shell scripts: Bourne, C, Krone, Bash, Perl, etc.
• Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
• Experience performing incident response (tiered support model) using an Incident Management System
• Tier II experience: Prioritize incidents. Perform detailed troubleshooting and root cause analysis. Determine multi-user, multi-system correlations
• Tier III: Provide system administration support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages
• Experience interfacing directly with customer and program management teams
• Experience providing status to program management and input to customer status reports.

Desired Certifications

• Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications
• DoD 8570.1-M Compliance at IAT Level I
• Information Technology Infrastructure Library (ITIL) certification

Why You Might Like This Job:

• You’re tired of working for a massive organization.
• You want to work for an established company that values your stable career.
• You want to work with a team who loves their job and making cool stuff.
• You want to be part of a team focused on making a positive impact.
• You want to grow your skills in management or work toward becoming an expert.
• You want to have the option for career mentorship, both in technology and in business.
• You value a company with a strong culture of growth and support.

Benefits:

• Employee Impact Program. Every employee has the opportunity to define and get rewarded for their contributions they can make toward the long-term health of the company, customer, and employee. This program in combination with our comprehensive time off and leave programs allow you to design a career and compensation program that enables near infinite flexibility while ensuring both company, customer, and individual health and prosperity.
• Comprehensive time off and leave programs:
  • 31 Days (248 hours) of Paid Personal Time Off (PTO) for any vacation, holidays, illnesses, and birthdays
  • Parental Leave: 40 Hours
  • Bereavement Leave: 24 hours.
  • Military Reserve Leave (up to 80 hours, see employee handbook for details).
  • Jury Duty Leave 16 hours.
• Retirement: Unlimited 401K match up to 8% of your salary up to the federal maximum
• Health Insurance (Medical, Dental, Vision): Premium is 100% company paid (contact us for specific plan details).
• Health Savings Account (HSA): Interclypse contributes $750 for individuals and $1500 for families
• Vision Insurance
• Dental Insurance includes orthodontics coverage
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Disability: Short-term and long-term disability coverage
• Educational support: reimbursement up to the federal max of $5,250
• Company apparel: $200 for company apparel each year
• Social events: Holiday Party, Spring Picnic, Fall Picnic, happy hours and more

Interclypse isn’t your typical company. We strive to have a positive & transformational impact on our community, our industry, and individuals. We keep this focus through our motto: "Doing What is Right". Apply today to see how you can join our winning team and start down the career path that’s right for you!

EOE AA M/F/Vet/Disability:

Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.