The Service Director/ Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers. Who Would I Interact With? This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few. What are the day-to-day respons... more details
AutoNation Ford Westlake Position Overview The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers. Who Would I Interact With? This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few. What are the day-to-day responsibilities? Setting a clear vision and goals for the Service Department to achieve targeted performance. Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld. Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes Attracting, developing and retaining the very best talent for the store. Creating an exceptional customer experience to drive customer loyalty. Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products. Managing the business in accordance with AutoNation and manufacturer requirements and processes. Analyzing the business to determine shortfalls and developing action plans to improve performance. Driving the business through a high-level of involvement in the day-to-day operations. How will I know if I am successful? The performance of a Service Director/Manager is measured by achieving: Targeted sales and profit Targeted expense management Targeted Associate retention Targeted Customer Satisfaction Index What are the requirements for this job? High School diploma or equivalent Service and/or Parts Management experience Ability to set and achieve targeted goals Proven ability to attract, develop and retain great talent Strong financial and business acumen and the ability to drive revenue and profitability Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Valid in-state driver’s license and have and maintain an acceptable, safe driving record What are the opportunities for career growth? Our Service Directors have a few options for career growth and development after success in this role. Opportunities may include: Market Customer Director Other Corporate or Region support role Company Overview AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. Benefits Click here to learn more about our Benefits. Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you. AutoNation is an equal opportunity employer and a drug-free workplace.
