Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX DUTIES AND RESPONSIB... more detailsILITIES Handle level 1 ticketing issues and escalating issues to senior team members as necessary Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations Performs help desk duties in a call center environment with a strong end-user focus Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs Performs additional duties as required MINIMUM QUALIFICATIONS / SKILLS Must be enrolled in college in a computer science, information systems curriculum or related field Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred Possesses working knowledge of standard end user hardware and software Able to address most issues by following established procedures Proven ability to work within a team environment as well as independently, multi-task Adapt to frequent change Proven customer service skills Strong oral and written communication skills PREFERRED QUALIFICATIONS Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment General understanding and knowledge of basic computer networking principles and design Analytical, interpretive, interpersonal and problem-solving skills BEHAVIORAL COMPETENCIES Accountability- Level One Excellence- Level One Innovation- Level One Safety- Level One Teamwork & Collaboration- Level One Communication- Level One Process & Analytic Ability- Level One Learning Agility- Level One TECHNICAL COMPETENCIES Help Desk- Level One Technical Trouble Shooting- Level One Network Operations- Level One Hardware Installation and Support- Level One Software Installation and Support- Level One PHYSICAL REQUIREMENTS / WORKING CONDITIONS Office environment While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
