Virtual care is a system strategic priority focused on creating value through new patient growth, operational efficiency, population health, and consumer engagement. This exciting role is at the intersection of technology, healthcare, performance improvement in uncharted territory, and a great team of passionate individuals. The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front and back office duties of the 24/7 On Demand Virtual Urgent Care as as... more details
Title: Medical Assistant Front/Back Float
Location: Predominately Remote
Department: Facility Ops
Status: Per Diem
Shift: Variable (8hr shift) Sat/Sun 9am to 5:30pm
Pay Range: $24.00/hr
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary
Virtual care is a system strategic priority focused on creating value through new patient growth, operational efficiency, population health, and consumer engagement. This exciting role is at the
intersection of technology, healthcare, performance improvement in uncharted territory, and a great team of passionate individuals. The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front and back office duties of the 24/7 On Demand Virtual Urgent Care as assigned and/or supports clinical care team members with the delivery of patient care in accordance with Medical Assistant Scope of Practice while utilizing the five (5) Simply Better steps with every patient and team member interaction. The FOBO is responsible for driving the system-wide virtual care strategy at the patient level through excellent customer service, problem solving skills, and care navigation. MUST be available to pick up variable shifts (weekdays/weekends/1am-930am or 9:00am-5:30pm or 5pm-1:30am) and MUST have reliable wi-fi connection.
Duties include but not limited to:
· Monitoring On Demand virtual urgent care patient queues and initiating registration/rooming process for all virtual and TytoCare visits.
· Assist TytoCare patients with MyChart activations.
· Miscellaneous downtime tasks to assist other departments (i.e. incomplete registration and eCheck-ins, etc.)
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years 20 experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Experience
• One (1) year medical office and clinical experience in an ambulatory care environment preferred.
Education
• High School graduate or equivalent required.
• Certificate from Accredited Medical Assistant Program required.
• Phlebotomy Certification preferred.
• BLS for Healthcare Provider required.
