Group Room Coordinator will act as the liaison after Sales and prior to the date of arrival for Group Contacts. Main Priority will be Groups with rooms only and assist with blocking of rooms for our Groups with Hotel rooms and events handled by our Conference Services Supervisors. It will also be a priority to maintain an open communication with guests about cut off dates, Credit Card Authorizations and Room reservations. Our ideal candidate: College Degree in Hotel/ Restaurant Management, or Eq... more details
Group Room Coordinator will act as the liaison after Sales and prior to the date of arrival for Group Contacts. Main Priority will be Groups with rooms only and assist with blocking of rooms for our Groups with Hotel rooms and events handled by our Conference Services Supervisors.It will also be a priority to maintain an open communication with guests about cut off dates, Credit Card Authorizations and Room reservations.
Our ideal candidate:
- College Degree in Hotel/Restaurant Management, or
- Equivalent technical training/experience in the food industry and beverage field
- Five years of Banquet/Catering experience with two years in a supervisory role
- Literate and fluent in English
- Excellent communication and guest service skills
- Flexibility to meet the various schedules of the Special Events Center functions’ needs
- Computer literate
- Above average organizational skills
- Demonstrated leadership skills and abilities
- Excellent trouble-shooting and problem solving skills
About the role:
- Accurately maintain room inventory between Delphi and LMS.
- Communicate with group contacts, Conference Service Supervisors and Sales Managers as it relates to cut-off dates, inventory concerns, availability, suite assignments, arrival times, VIP's, rooming list, and pick-up reports
- Accurately input all rooming lists and reservations in a timely and efficient manner.
- With the support of the Conference Service Supervisors and Corporate audit, will assure billing is set up for group/event. Assures deposits are received and credit is established. Assures billing is accurate and collected in conjunction with accounting.
- Be an active member of the Hotel Yield Group; able to articulate group booking patterns; history and provide recommendations for each group
- Stays up to date and complies with all hotel policies
- Maintain and distribute a weekly pick up report to the yield group
- Produce cut-off reports on a weekly basis.
- Effectively manage inventory which maximizes resort interest
- Understand and respond to all group guests needs in a professional and effective manner
- Perform routine audits to ensure accuracy of group rooms in LMS and Delphi.
- Participate in all scheduled pre-arrival group meetings
- Be familiar with the workings of reservations, sales, conference service office and to understand how they interface with group rooms.
- To be familiar with all hotel information necessary to actively promote upgrades, including rate structure, room types and outlet hours of operation.
- To understand LMS functions as it relates to creating specific packages, group billing, special requests, bed types, shares, and inventory controls.
- Accurately ensure that all special billing is set up correctly for all group guests.
- Investigate and ensure proper billing for any group no-shows.
- Assist Hotel Rooms Control efforts when requested
A few more things:
- Must be able to work inside and continuously maneuver in and around throughout the restaurant.
- Must be able to work in a fast paced environment.
- Must be able to lift, bend, stoop, twist, kneel, crouch, push, and pull when necessary.
- Must be able to handle more than one function at a time by being well-organized and attentive to details.
- Must fully understand standards of position as management may direct.
- Must be able to tolerate hot temperatures in the kitchen areas.
Pay: $22.00 per hour, depending on experience.
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.
Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.
