We are currently looking for an Attractions Ticketing Lead to join our team at the legendary Queen Mary. The Attractions Ticketing Lead is responsible for providing information and/or answering guest and crew questions about ticketing while providing the highest level of service possible in an efficient courteous and professional manner. Responsibilities QUALIFICATIONS: The ideal Attractions Ticketing Lead will have at least one year of experience in cash handling exceptional communication and g... more details
FT Attractions Ticketing Lead- Queen Mary $19
PropertyQueen Mary Hotel - Union Payroll
Posted Date12 hours ago(5/2/2024 6:00 PM)
ID
2024-325066
Location
US-CA-Long Beach
Category
Spa/Well-being/Golf/Attractions/Recreation
Type
Regular
Status
Full-Time
Job Summary
We are currently looking for an Attractions Ticketing Lead to join our team at the legendary Queen Mary. The Attractions Ticketing Lead is responsible for providing information and/or answering guest and crew questions about ticketing while providing the highest level of service possible in an efficient courteous and professional manner.
Responsibilities
QUALIFICATIONS:
The ideal Attractions Ticketing Lead will have at least one year of experience in cash handling exceptional communication and guest relations skills. Previous ticketing system knowledge is a plus.
High school degree or equivalent
Basic computer skills
Ability to perform job functions with attention to detail speed and accuracy
Must possess basic math skills and have the ability to handle money
Must have the ability to communicate clearly and directly with guests using a positive clear speaking voice
Must have the ability to work a varied schedule that may include evenings nights and weekends
JOB RESPONSIBILITIES:
Coaching Ticketing Crew Members on daily sales goals and policies
Authorizing discounts and ticket returns according to policies
Ensuring that the Ticket Booth/Passenger Information and Crew Members are ready and prepared to deliver a great guest experience
Maintaining a clean and organized work area to include making sure that the ticket booth has the appropriate amount of ticket receipt paper and map stock on hand
Monitors Crew Member execution of policies and procedures; coaches and/or provides additional training as necessary
Liaises with management to ensure the highest standards are preserved for guest service and profitability
Greeting guests in a warm and friendly manner acknowledging them upon arrival
Collecting payment and providing change in a timely and courteous manner
Balancing end-of-day paperwork including cash credit cards and discount coupons with minimal errors overages or shortages
Making reservations and selling guided tours
Assisting in coordinating large group bookings
Interacting with crew members in a professional manner assisting other departments with necessary information
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Listening and responding to guest inquiries using a positive clear speaking voice
Maintaining an up to date working knowledge of all property amenities as well as any special events
Answering the telephone in a professional manner and assisting guests with any questions directions etc.
Answering questions about the Queen Mary tours and guided tours
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min
USD $16.00/Hr.
Compensation Mid
USD $18.50/Hr.
Compensation Max
USD $22.20/Hr.
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