Job Abstract
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.- Maintain a working knowledge of Help Desk and IT Operations procedures.- Log all incoming problems and requests and actions taken to resolve them.- Provide first response help desk support to all customers and users.- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.- ... more details
Search Terms: Help Desk Analyst, Help Desk, Analyst, Staffing, Technology
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