The Foodservice Business Manager role is to be the internal liaison for external sales and customers to cross functional partners. Strong focus on customer partnerships and internal operations. Collaborate with cross functional team members to deliver results with regards to overall service level and account profitability. Business and Process Management Identify and manage opportunities for improvement in P&L Management, Forecasting, and Supply Chain processes Weekly margin management with crit... more details
The Foodservice Business Manager role is to be the internal liaison for external sales and customers to cross functional partners. Strong focus on customer partnerships and internal operations. Collaborate with cross functional team members to deliver results with regards to overall service level and account profitability.
Business and Process Management
Identify and manage opportunities for improvement in P&L Management, Forecasting, and Supply Chain processes
Weekly margin management with critical callouts and action items identified to review and follow up with sales
Drive customer ideations through New Opportunity Request process including private label opportunities
Update and create departmental Standard Operating Procedures when process gaps are identified
Manage and communicate product initiatives and promotions to Supply Chain
Coordinate urgent and detailed QA responses to customer complaints
Demonstrate strong competency in utilizing all systems necessary to perform job expectations SAP, AFO, BI, GIB, Price FX, EPM, CRM, SharePoint, Manage Engine, Microsoft Office Suite, Customer specific portals
Identify opportunities that drive bottom line growth, and exceed KPI and report out
Planning, Analysis and Communication
Own customer/account profitability and volume targets against budgeted goals to exceed KPIs
Lead in the Price FX management process for each trade planned customer - Retail only
Develop, Review and validate forecast for customer’s base and promotional volume to exceed KPI per family and/or private label
Coordinate with sales team and determine solutions to limit distressed products utilizing, but not limited to the PFT and PUSH list processes
Align with sales team on annual budgeting and reforecasting process
Manage customer specific accrual balances (ensure internal process is being followed and payouts are accurately managed)
Coordinate and manage cross functional communications for New Business Alert / New Item Launch process
Monitor private label inventory level and perform root cause analysis and corrective action if outside of targeted levels
Develop customer facing presentations for Sales Meetings and Business Reviews
Prepare monthly shipment data reports for customer's review
Provide data to support sales team and direct customers
Communicate with Customer Service team to ensure order fill and delivery accuracy
Coordinate with Marketing Team on customer specific opportunities
Analyze and provide insight to customer specific data (cook book, IRI, etc.), communicate findings that drive action steps
Coordinate with Business Development team to develop and implement trade strategies on a quarterly basis
Reporting and Admin
Develop and collaborate with BD /AE customer specific one page plans and communicate results quarterly to organization
Monitor and track performance on Marketing Programs and customer contracts
Pricing implementation and management: Review and approve deductions and trade spend requests for accuracy and resolution to exceed KPIs
New customer setup, pricing setup, check requests, customer system requirements, EDICRM Compliance and tracking
Schedule monthly progress review with Executive Business Director/ Account Executive/ BD to ensure complete alignment on activity and workflows
Coordinate samples requests
Coordinate and follow up on complaint process
Prepare and submit check requests and claims within 10 days from notification utilizing CRM
Execute quarterly review and scrub of customer specific date specifications
Execute quarterly review of customer playbooks for accurate information and update as necessary
Review and action item follow up for monthly price overrides
Manage customer and item specific allocations
Schedule and maintain routine meeting with SR Business manager to include coaching session and monthly KPI reviews
Create and own yearly Individual Development Plan (IDP)
Team CFG
Attend cross functional meetings as needed
Attend product cuttings as needed
Participate in organizational development meetings as needed
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