As the System Executive Director of Patient Experience, you will play a pivotal role in creating and implementing patient-centered strategies that promote excellence in care, satisfaction, and engagement across our healthcare system. Drive Atlantic Health’s patient experience reputation regionally and nationally through publications, podium presentations, and research projects. Lead the Patient Experience Committee as they approve and adopt core tactics for implementation across the system. Ensu... more details
As the System Executive Director of Patient Experience, you will play a pivotal role in creating and implementing patient-centered strategies that promote excellence in care, satisfaction, and engagement across our healthcare system.
Drive Atlantic Health’s patient experience reputation regionally and nationally through publications, podium presentations, and research projects.
Lead the Patient Experience Committee as they approve and adopt core tactics for implementation across the system. Ensures alignment/coordination between initiatives focused on patient experience, team member engagement and quality.
Adjust tactical priorities and resource allocation as needed to accomplish objectives.
Collaborate with clinical and non-clinical departments to enhance patient-centered care and improve patient satisfaction value-based care goals, regulatory compliance ratings, and recognitions.
Work closely with organizational leadership and other patient experience stakeholders to ensure the employee engagement, clinical excellence and care experience strategies are cohesive and aligned to support the development of leaders and team members.
Develop and implement programs that prioritize patient engagement, communication, and education.
Lead the measurement and analytic function focused on patient feedback and experience data to identify areas for improvement and implement action plans.
Maximize the experience vendor relationship to ensure contract expectations are met.
Provide the necessary tools to guide and support team members in delivering compassionate and empathetic patient interactions.
Responsible for planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer experience and related projects.
Remains informed about industry trends, patient journey best practices, and innovations in patient experience.
Partner with Education and Human Resources partners to implement evidenced based practices training classes or other programs to ensure new and existing team members have the proper tools and preparation to perform daily tasks and duties.
Operationalize tactics and best practices including but not limited to Rounding, Service Recovery, Standards of Behavior, Bedside Shift Report, Recognition Programs, etc.
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