Lead and manage the account coordination team to ensure timely and accurate quote and order entry processing. Develop and implement customer service strategies to deliver an excellent customer experience and drive customer retention. Serve as a point of escalation for the Account Coordination Team, addressing their needs and resolving any issues that arise. Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved,... more details
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Responsibilities:
- Lead and manage the account coordination team to ensure timely and accurate quote and order entry processing.
- Develop and implement customer service strategies to deliver an excellent customer experience and drive customer retention.
- Serve as a point of escalation for the Account Coordination Team, addressing their needs and resolving any issues that arise.
- Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency.
- Leverage existing technology to establish workflows and streamline internal and external communications and processes to drive customer satisfaction.
- Optimize existing sales operations processes, practices, and policies for internal and external customer satisfaction and employee productivity.
- Analyze account performance data, take action, and measure impact to support decision-making.
- Stay updated with Steelcase products, promotions, and policies to effectively manage client accounts.
Qualifications:
- Bachelor’s degree in business administration, marketing, or a related field, preferred.
- Minimum of 5 years of experience in account management or coordination, preferably in the furniture or retail industry.
- Proven experience in a sales operations, business analysis, or sales support leadership role, managing a team.
- Strong understanding of customer service principles and practices.
- Excellent organizational and multitasking skills with a keen attention to detail.
- Proficient in using CRM software, ERP Platforms, and Microsoft Office Suite.
- Outstanding communication and interpersonal skills.
- Ability to analyze data and develop actionable insights.
Familiarity with Steelcase products is a plus.
Supervision and Staffing:
- Oversee the preparation and delivery of quotations, orders, and invoices and coach team members on how to identify, develop, track, and measure continuous improvement opportunities to support account coordination efforts.
- Train, mentor, and evaluate account coordinators to foster a high-performing sales operations team environment.
- Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular reviews and stand ups
- Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent
- Own employee engagement results and implement action plans to improve culture, engagement, and collaboration.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
