As Genworth continues to support existing blocks of Long Term Care (LTC) insurance, a key component of our strategy is the ongoing assessment of our ability to keep promises to policyholders through actuarial experience, assumptions and reserving. To this end Genworth’s US Life Insurance division is looking for a LTC In-Force Process Manager to be responsible for organizing and coordinating the essential practices related to LTC In-Force activities. You will work extensively with various teams t... more details
At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
- Make it human. We care about the people that make up our customers, colleagues, and communities.
- Make it about others. We do what's best for our customers and collaborate to drive progress.
- Make it happen. We work with intention toward a common purpose and forge ways forward together.
- Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
POSITION TITLE
Long Term Care In-Force Process Manager
POSITION LOCATION
Richmond, VA (hybrid)
YOUR ROLE
As Genworth continues to support existing blocks of Long Term Care (LTC) insurance, a key component of our strategy is the ongoing assessment of our ability to keep promises to policyholders through actuarial experience, assumptions and reserving. To this end Genworth’s US Life Insurance division is looking for a LTC In-Force Process Manager to be responsible for organizing and coordinating the essential practices related to LTC In-Force activities. You will work extensively with various teams to help ensure the timely execution of processes and strategic initiatives.
What you will be doing
- Support project teams such as Benefit Solutions, Customer Experience, and In-Force Actions through meeting facilitation, note-taking, and tracking progress of action items
- Coordinate the quarterly model change process which includes leading quarterly planning sessions, creating the model change calendar, facilitating weekly check-ins, managing Sharepoint folders and ensuring all model documentation is completed on schedule
- Assist with annual LTC process map updates
- Facilitate mapping exercises to document existing processes and identify areas of opportunity
- Monitor completion of quarterly and annual control processes and upload supporting documentation to the external/internal audit teams
What you bring
- Demonstrated progression and growth through past career experiences on Business or IT-related projects
- Excellent written and verbal communication skills leveraged to interface with business stakeholders and external regulators
- Ability to prioritize multiple customer requests based upon business value
- Experience facilitating working sessions between different groups of stakeholders
Nice to Have
- BA or BS in related field
- Familiarity with Sharepoint editing
- PMP certification
- Previous experience with Long Term Care Insurance
- Experience with Visio
Employee Benefits & Well-Being
Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services
ADDITIONAL
- At this time, Genworth will not sponsor a new applicant for employment authorization for this position
- No agencies please
