Job Abstract

NOTE, this is a strategic individual contributor role. 

The Manager of Business Management is a critical and strategic role supporting the Operations & Client Services organization at Walmart Connect. This role will report directly into the Senior Manager of Business Management of Operations & Client Services who is the strategic right-hand for the Vice President of Operations & Client Services at Walmart Connect. The Operations & Client Services team at Walmart Connect is comprised of 4 core groups: Yield, Strategy & Management, Revenue Operations, Client Services and Media Insights. Responsible for the end-to-end strategy and execution of the lifecycle of a deal. 

The Manager of Business Management will use strong problem-solving skills to assist with the organization's daily operations and be extremely efficient in PowerPoint to create dynamic and engaging presentations that effectively conveys a message through storytelling (i.e., quarterly business reviews, monthly project updates, and more). The position will work vertically and horizontally with responsibilities that span high-level strategy down to business operations tasks. The person in this role will immediately impact our productivity, streamlining strategic initiatives, overseeing complex projects, and supporting in communicating objectives between departments.  

The ideal candidate will have proven experience in project execution, interdepartmental collaboration, and defining, scoping, and driving important growth initiatives. Ultimately, the primary function of this role is to ensure everything runs smoothly within Operations & Client Services. This is a fast-paced, think-on-your-feet position as you interact and build key relationships across the organization. The right candidate will aid in defining, driving and delivering effective business strategies to ensure the organization remains competitive, efficient, focused, and energized. 

Key Duties and Responsibilities 

• Build and champion a people-first culture. 

• Drive strategic business initiatives from development through successful execution under the guidance of leadership and departmental heads. 

• Contribute to confidential improvements to organization structure to drive organizational change as appropriate. 

• Track organizational strategy (annual and ongoing), objective, and roadmap for Operations & Client Services. 

• Communicate project status to stakeholders and key project participants.  

• Manage & facilitate Operations & Client Services rhythm of the business (ex: leadership meetings & offsites, presentations, agendas, follow-ups, etc.).  

• Continuously seek to improve processes and streamline collaboration across team members. 

• Communicate with effectiveness — grasp, structure, and explain complex problems in an easily digestible manner and provide thoughtful and sound recommendations.  

• Drive learning & development and associate engagement initiatives for Operations & Client Services  

• Build positive relationships across the organization at all levels to drive influence.  

Basic Qualifications 

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area. 

Preferred Qualifications 

• Relevant professional digital media experience required in advertising, operations, insights client services or strategy consulting, internal corporate strategy, or similar roles. 

• Broad business experience driving execution and adoption of key strategic programs across large teams. 

• Strong ability to interpret complex information and clearly communicate simple messages to others.  

• Able to think and act creatively, championing and promoting new ideas that contribute to the goals of the organization and the department. 

• Comfortable holding team members accountable to project deadlines and identifying areas in need of support. 

• Ability to work in a fast-paced, highly independent environment and juggle multiple ongoing projects, responsibilities and relationships. 

• Excellent project management skills and experience. 

• Excellent verbal, written and communication skills. 

• Strong interpersonal and team leadership skills. 

• Force for change who is open to new insights accepts challenges and leads with positive energy. 

• Ability to work in a flexible manner in line with the organization’s objectives and willingness. 

• Experience with data, financial analysis and budget management.

• Excellent analytical and problem-solving skills with a focus on structure and execution. 

• Entrepreneurial spirit and a self-starter who is eager and effective at solving problems. 

• High energy and teamwork mentality a must.