Job Abstract

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

POSITION SUMMARY:

As an RPh Advisor you will be directly supporting Medicare Part D members and providers with requests related to their pharmacy benefits. You will be responsible for ensuring cases are accurately set up for our members, review clinical information for decisioning the request, performing outreach to providers for more information when needed, and ensuring accurate decisions that comply with compendia and Medicare guidance and timelines. This is a great opportunity to initiate a career with a leading healthcare company by reviewing information and completing timely and accurate documentation of all Medicare Part D requests, in compliance with Medicare guidelines, while promoting a best-in-class service experience.

PRIMARY DUTIES AND RESPONSIBILITIES:

Ensure accuracy of case setup and clinical review of Medicare appeals cases

• Review internal notes or fax requests thoroughly for pertinent information

• Provide clear, concise, and accurate documentation for case reviews

• Contacting providers, if needed, for clinical information to decision cases

• Utilize work instructions and Medicare guidelines for accurate case processing

Comply with CMS mandated timelines and department productivity and quality standards Acquire and utilize clinical judgement and knowledge, drug compendia resources, relevant and changing work instructions, and CMS Medicare guidance Participate in development discussions receiving feedback from direct supervisor.

This is a remote role, open to qualified candidates within the United States. Operational hours are 7am-8pm ET M-F, 7am-5pm ET on weekends. This is an hourly, non-exempt role. The RPh Advisor is expected to show flexibility in working with a rotating schedule, including overtime, evenings, weekends, and holidays.

REQUIRED SKILLS & OTHER MINIMUM REQUIRED QUALIFICATIONS:   

- Active pharmacist license in the state of residence that is in good standing

- Ability to utilize multiple software systems, simultaneously with a 2-screen workstation setup (Windows based operations, AS400, MHK, PeopleSafe, WI database, Microsoft office applications)

- Ability to type 30 WPM or greater

- Ability to utilize compendia (Micromedex, Lexicomp, etc) to evaluate and support case decisions

- Excellent oral and written communication skills

- Ability to multi-task, prioritize, and manage time effectively in a fast-paced, highly regulated environment

- Must be able to review large volume of information, determine importance, and apply clinical knowledge to assist in outcome

- Demonstrated ability to work independently and utilize critical thinking/problem solving skills to make case decisions

- Receptive to constructive feedback and flexible in adapting to change

- Flexibility with working a rotating schedule including overtime, weekends, and holidays

PREFERRED QUALIFICATIONS

PGY1 Residency

Previous experience in Managed Care/PBM environment (highly preferred)

ESSENTIAL FUNCTIONS: 

Regular and predictable attendance

Colleague will be required to work extra cases based on business needs

Physical Requirements:

Must be able to sit in front of computer for duration of shift

Required to type on a keyboard or utilize a mouse throughout shift

EDUCATION: 

BS in Pharmacy or PharmD

Must hold active, unrestricted Pharmacist licensure in state of residence

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits