Skechers is a global footwear and apparel brand where you will see that your work has impact on day one. Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide. To that end, Skechers has invested in Salesforce Service Cloud, Sales Cloud and CloudCraze and we are seeking a talented and highly motivated Senior System Administrator to manage and maintain forward our Salesforce orgs. As a Senior Salesforce Administrator, you will work cross-fu... more details
Skechers is a global footwear and apparel brand where you will see that your work has impact on day one. Our Enterprise Applications team is focused on modernizing our tech stack to support Skechers’ growth worldwide. To that end, Skechers has invested in Salesforce Service Cloud, Sales Cloud and CloudCraze and we are seeking a talented and highly motivated Senior System Administrator to manage and maintain forward our Salesforce orgs.
As a Senior Salesforce Administrator, you will work cross-functionally with the Sales, Customer Care, Marketing, Finance, and Business Operations teams to accelerate revenue growth and teamwide productivity leveraging our Salesforce Platform. You will be the expert in how Skechers operates, leverages, and reports on the Salesforce platform and other service-based technology tools to eliminate inefficiency and champion productivity across the Service team and wider company. The ideal candidate is a motivated, self-starter who is data-oriented, passionate about systems, and comfortable working in a fast-paced environment.
Our team culture values innovative thinking, diversity, creativity, listening and working collaboratively with all team members.
Essential Job Results
- Provide comprehensive sales & service operational support, including but not limited to user headcount and capacity management, account and opportunity management, and Salesforce rules of engagement decisions.
- Maintain a high level of data integrity and upkeep, managing Salesforce records with multiple data sources and implementing processes to cleanse records and provide high-value data for the sales & service team
- Develop and maintain sales Key Performance Indicators (KPIs) and support the rhythm of the business through weekly, monthly and quarterly reporting.
- Work with large data sets, along with the sales tools and systems, to build actionable reports and insights to drive pipeline.
- Assist in the upkeep and maintenance of service and sales reporting, dashboards, and analytics.
- Operate as a nexus point between departments, collaborating and fostering relationships cross-organizationally. Working with service/sales/marketing/product/data ops/finance/legal teams to execute requirements and implement integrations.
- Design, develop & deliver robust and scalable reporting around pipeline health, deal management, attainment, etc. The goal is to promote visibility.
- Work with the Sales System Ops team & Global Customer Care to help design new and improve current workflows/automation for Service Automation and Efficiency.
- Partner with senior Ops members to manage territories and provide enablement to the sales team.
- Administrating sales toolsets, and training new sales reps in their function and application
- Partner and execute with the revenue operations manager on special projects and requests from sales and marketing teams.
Qualifications
- Bachelor's Degree
- 6+ years' experience as Senior Salesforce Administrator, Service Cloud with hands-on operations role working with a global contact center.
- 4-5 years of experience in designing, developing, implementing and system management of Salesforce (experience on Service Cloud is required)
Certifications:
- Advanced Administrator (Required)
- Amazon Connect (Preferred)
- Platform App Builder (Preferred)
- Service Cloud Voice (Accreditation) (Preferred)
Education and Experience
- B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience.
- Hands on proven experience in managing and configuring features and functionalities:
- Omni Channel Exp
- Chat-Bot
- Service Cloud Voice
- Amazon Connect (Telephony)
- Dashboard and Reports
- Einstein and Configuring Knowledge (NBA)
- Org Management (Storage & Performance Health)
- Technical Expertise with Integration and Middleware.
- Strong experience doing customization with APEX.
- Experience in SFDC business workflow.
- Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
- Experience with at least one of the CPQ systems such as BMI, Steel brick or Apttus (Preferred).
- Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes.
- Experience in Salesforce Lightning development, SDLC, and Salesforce Service & Experience Cloud.
- Experience working cross-departmentally within an organization.
- Hands-on Experience in running UAT and Production Deployments.
- Writing technical documents and business requirements using tools like (Confluence, Jira and Lucid Charts).
- Excellent communication, organization, and time management skills.
- Motivated, self-starter with the ability to multitask, hit deadlines, and prioritize projects in a fast-paced, startup environment.
- Experience with receiving, analyzing, and interpreting results from large data sets.
- Proficiency with Excel, Dataloader.io, and other data tools with a high degree of confidence handling and analyzing large data sets.
The salary range for this position is $115,000-$145,000 USD per year.
About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.
Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
