Job Abstract

DARCARS  is now hiring for a Full-Time Front Desk/Cashier!

As the Front Desk you are the front-line representative for the service department and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the service department and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers.  As the cashier you will manage the day-to-day flow of money transactions from customers in the service and parts department. 

In this role, you'll:

• Handle incoming calls and set appointments, as needed.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Issue receipts, refunds, credits, or change due to customers.
• Communicate concerns to ASMs and Service Directors in a clear and effective manner.
• Receive payments by cash, check, credit cards or automatic debits.
• Responsible for filing service/customer paperwork and ensuring organization of files. 
• Greet service department customers and check them in /out for their service appointment.
• Direct customers to the correct department, notify the appropriate service writer that a customer is waiting, or introduce the customer to a service writer.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into computer operated prospect tracking system; Xtime, Reynolds.
• Manage switch board.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Take thorough messages indicating the caller’s first and last name, company name if applicable, the time, and the message the caller wishes to leave.
• Communicate messages to all appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Update and distribute company telephone roster when necessary.
• Perform clerical duties and accounting duties as assigned by controller or Service Manager.
• Other duties assigned by management.
• Make transaction receipts for sale and service department *if applicable

Qualifications:

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Ability to speak multiple languages (Spanish and Chinese) is a plus!
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred but not required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Excellent attention to detail 
• Prior experience using Reynolds or Xtime a plus!
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Must be able to work a flexible schedule, evenings and weekends
• Must have a valid driver’s license and acceptable safe driving record
• High school diploma or equivalent (GED)
• Must be at least eighteen years of age
• Must be able to pass pre-employment screen (background)
• Available to work Monday through Friday1 0:30am-7pm and every other Saturday.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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