Alacrity Specialty and Auto Solutions
INDEPENDENT FIELD AUTO APPRAISER
Auto Field Appraisers verify and accurately appraise the cost of repairs on automobiles so that our clients can determine a fair amount for settlement. An appraiser reviews each assignment by speaking with the owner or representative, researching records and inspecting any involved property, to the satisfaction and approval of the client and or claimant.
CONTRACT REQUIREMENTS INCLUDE:
• 1 + years field claims experience including auto claims;
• Electronic estimating experience using one or all estimating platforms: Mitchell, CCC, Audatex;
• 1+ year, strong customer service and conflict resolution competency;
• 1+ year, in being able to successfully perform work independently (self-motivated);
• Excellent organization, attention to detail and adaptability;
• Contacting Alacrity clients to complete inspections/appraisals within our given time frame(s);
• Smart phone or other device capable of taking quality photos and transmitting them.
WHAT WE ARE LOOKING FOR:
• Promptly and effectively handles to conclusion all assignments. Makes decisions within delegated authority as outlined in client policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service;
• Maintains current knowledge of local industry repair procedures and local market pricing;
• Has a working knowledge of Department of Insurance and State Regulations;
• Submits detailed auto inspections reports summarizing the damages, or any possible open items that may surface;
• Able to identify potential and questionable damages reported by owner and communicate with client with findings;
• Ability to plan and navigate daily routes efficiently by the use of our Optimizer Automation tool to assist with quicker inspections and appraisals;
• Ability to visually and manually inspect all angles of interior and exterior of vehicle;
• Ability to establish repair requirements and cost estimates for losses. Ability to evaluate and successfully negotiate operations and cost of repairs;
• Deliver a positive customer service experience to all internal, external, current and prospective clients;
• Ability to meet deadlines in a fast-paced performance driven environment;
• Ability to articulate decisions and technical knowledge both verbally and written;
• Reliable transportation, valid state driver’s license, and safe driving record is required;
• Professional business attire and appearance while carrying out services to the public.
Education/Licensure:
• State licensing where required;
• Adjuster’s license - if applicable to location;
• Appraiser’s license – if applicable to location;
• High School diploma or equivalent preferred.
Skills/Competencies:
Auto damage appraisers should have experience as a body shop estimator, insurance claim staff appraiser, or previous independent field appraiser.
1. Previous auto appraisal experience required
a. Mitchell, CCC, Audatex experience a plus
Working Conditions:
100% travel is required within designated working territory.
Normal office or field claims environment. Ability to operate a motor vehicle for up to 8 hours daily, repeatedly entering and exiting the vehicle. Must be able to make physical inspections of auto loss sites. Must be able to work outdoors in all types of weather. Available to work catastrophic loss events. Willingness to work irregular hours and to travel with possible overnight requirements a plus.
Computer and Phone System Requirements:
1. CPU: Intel or AMD Processor (4 core / 2.7 GHz or better);
2. Memory: 8GB RAM;
3. Storage: 128 GB SSD +;
4. Windows 10 Professional;
5. Recommended: 1920 x 1080 or better / Minimum Supported: 1366 x 768 or better;
6. Microsoft Office: 2016 Home & Business / Professional, 2019 Home & Business / Professional, or Microsoft Office 365;
7. Google Chrome;
8. Smart Phone (Release date less than 4 years from today) – iOS (Apple iPhone) or Android OS (Galaxy, Note, etc.).
