Ensure smooth and timely freight process flow meeting customer expectations. Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)Track and Trace Shipment Files daily. Scan and validate documents. Ensure documents are received and processed timely to keep cargo moving. Ensure accurate and timely client and vendor billing, within Expeditors and customer requirements. Interact with our customers in arranging their domestic or international s... more details
Job Description
Ensure smooth and timely freight process flow meeting customer expectations
Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
Track and Trace Shipment Files daily
Scan and validate documents
Ensure documents are received and processed timely to keep cargo moving
Ensure accurate and timely client and vendor billing, within Expeditors and customer requirements
Interact with our customers in arranging their domestic or international shipments, meeting customer service standards and performance measurements
Communicate with service providers regularly to ensure timely pickup and delivery of shipments
Understand departmental process flows, and contribute to best practice opportunities to improve operational efficiency and productivity
Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update regularly
Meet KPI standards in accordance with the Company’s procedures
Timely responses to emails and voicemails to exceed customer expectations and satisfaction
Escalation of problems to Management when necessary
Qualifications
Minimum High School diploma required. Bachelors Degree preferred.
Understanding of logistics and supply chain related topics and trends
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Proficient computer skills (Excel, Word)
Fluent in English
Excellent communication and problem solving skills
Ability to work well and excel in a fast-paced environment
Additional Information
Culture
The mission at Expeditors is to be the best customer service focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world class customer service
We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we’re better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed
Adhere to and participate in the company’s 10 cultural attributes: - Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Personal Development
Expeditors has a strong culture of promoting from within. Looking for candidates that want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package
Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees
Meet company standards of 52 hours training per year per employee
Attend training classes and seminars with customers when required
Complete mandatory training when required
Participate in desk side training between products and departments to learn new skills outside of the normal day to day tasks you execute
Expeditors Offers Excellent Benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
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