Customer Focus: Gather and analyze customer feedback through various in-person and online channels to inform product decisions and improvements Work closely with user research, sales and customer success teams to understand the needs of Mid-market and SMB customer segments, address customer issues and gather insights for future product development. Product Strategy and Vision: Define and drive the product vision and strategy for the Live Payments Partner with Go-to-Market in conducting market re... more details
Responsibilities
Customer Focus:
Gather and analyze customer feedback through various in-person and online channels to inform product decisions and improvements
Work closely with user research, sales and customer success teams to understand the needs of Mid-market and SMB customer segments, address customer issues and gather insights for future product development.
Product Strategy and Vision:
Define and drive the product vision and strategy for the Live Payments
Partner with Go-to-Market in conducting market research and analysis to identify market trends, and competitive landscape.
Develop and maintain a robust product roadmap balancing between time-to-market and short/long-term revenue expectations
Product Development:
Lead the end-to-end product development process from ideation to launch and post-launch iterations
Collaborate with cross-functional teams, including engineering, design, data science, marketing, risk, partnership and sales, to deliver integrated high-quality software products
Third-Party Partnerships:
Identify and establish partnerships with third-party partners to enable Live Payment solutions
Collaborate with Partnership teams to negotiate contracts and agreements with third-partypartners to achieve best possible terms
Project Management:
Oversee project timelines, and resources to ensure successful and timely delivery of product features
Communicate project status, risks, and milestones to stakeholders, including senior leadership
Continuously observe how work is getting down, identify areas of improvement, hypothesize best practices and implement/test them to unlock high-velocity product development process
Metrics and Reporting:
Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement
Prepare and present regular reports on product performance, market trends, and competitive analysis
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