Job Abstract

Category

Customer Service/Support

Shift

Day shift (and as needed)

Position Type

Regular Full-Time

Company

McWane Poles Ohio

McWane, Inc. is an equal opportunity employer. Employment is made available to all persons without regard to race, color, religion, sex, national origin, age, and marital status, disability that does not prohibit performance of essential job functions with reasonable accommodation, Vietnam Era or veteran status. This policy applies to hiring, placement, recruitment, rates of pay or other forms of compensation, benefits, promotions, transfers, layoffs, recalls, Company-sponsored training, terminations, and other employment-related activities.

Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, to finger, handle or feel; reach with hands and arms and talk and hear. The employee is occasionally required to climb or balance, stoop, kneel, bend, crouch or crawl, and taste or smell. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Summary: Analyzes proposals and other documentation to prepare all Poles project quotes for customers. Prepares written responses to customer RFQ packets and develops sales orders for all new projects awarded.

Essential Duties and Responsibilities: Include those listed below. Other duties may be assigned. This position is a full time (minimum 40 hours per week) on-site position.

• Creates accurate quotes and cost estimates ensuring all customer requirements are met.
• Entering Sales Orders & Verifying all information is correct (Quantities, Items, Pricing, Ship to address, Sales Tax, FOB).
• Entering new Purchase Orders as they come in & verifying the quote and purchase order match (quantities, items, pricing etc)
• Creating new items in MAS as needed for Sales Orders
• Assist with updating and keeping of accurate pricing for all products.
• Preparing Invoice Requests for Reps & Customers.
• Completes Sales Orders and truck schedules for all new orders received.
• Reading and interpreting engineering specification for projects.
• Works with customers face-to-face and on the phone.

• Keeps supervisor informed of problems as they arise.
• Cross Train and support production scheduler and shipping coordinator
• Monthly inventories
• Help others obtain information when they need (sales, credit, accounting, production)
• Write up and send out OFI, CM & DMs when necessary.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Working knowledge and experience with order entry systems
• Experience in dealing with customers in a previous customer service role.
• Ability to troubleshoot problems.

Qualifications: Qualified people will have a high school diploma preferably with college courses taken and possible business degree. A minimum of two years quote and order entry experience in a fast-paced

environment that involved communication with both external and internal customers via in-person, phone, email, and fax is required. Ability to work well with others, have a positive attitude, and always looking for a better way of doing things is needed.

Education and/or Experience: High school diploma required; some college course work or degree preferred. Minimum of 2 years customer service experience.